Buyer Beware!

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★☆☆☆☆
1.4 / 5
8% of users recommend this
  • Customer service

  • Value For Money

jadedshopper's review of Autonet Insurance - www.autonetinsurance.co.uk

★☆☆☆☆

“Buyer Beware!”

Written on: 13/03/2013 by jadedshopper (1 review written)

Was lured by competitive price on comparison site - should have followed the adage if it looks too good to be true it probably is! The customer service is appalling, probably the worst I have ever experienced. Once purchased I received an email advising documents attached, but they weren't. The email address was a 'do not respond' and gave a telephone number. All lines are charged at 10p/minute and it took 4 phone calls of minimum 15 minute duration to finally secure my insurance policy. Unfortunately I needed to cancel my policy 11 weeks in and made numerous calls, holding for 15 minutes without getting through. I therefore emailed 'customer service' and received no reply. I finally got through on a phone line 4 days later, at cost of £3 and was told, in no uncertain terms that they could not accept my earlier email as notification of cancellation. I was refunded just over half of the annual premium - when I asked for Customer Complaints address, was told they do not have one. I am still awaiting for a promised call back to discuss 'my problem'! Wish I had seen this site before I clicked 'buy'

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Autonetinsurance1's Response to jadedshopper's Review

Written on: 25/04/2013

We are sorry to hear you are not satisfied with our services and would like the opportunity to chat to you. Please send your contact details to comms@autonetinsurance.co.uk and a member of our complaints team will contact you. Kind regards

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