Written on: 15/01/2013 by THEWARIOR (1 review written)
BUYER BEWARE!-They make an absolute fortune of ANY changes you wish to make! This company is charging 'disproportionate' charges for making changes/cancellations to your policy which is contrary to the Financial Services Code. You must challenge them, In writing . Follow the instructions within this link provided to the letter. Keep a copy of all communications-insist that they reply in writing not over the phone. ( send recorded or signed for) I'm sure that they will comply but if they don't you must take it to the regulator, the Ombudsman, which is a free and easy process. Mention also that they should prominently display any relevant charges, including the 2% credit card payment charge, like reputable companies do. That is when you are about to make the transaction and not hidden within their general terms and conditions.
As rated by our community of reviewers
" Friendly and helpful . good communication . " Read More
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" Very good " Read More