NEEDS INVESTIGATED!!!!!!!!

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★☆☆☆
2.4 / 5
37% of users recommend this
  • Customer service

  • Value For Money

Guest's review of Autonet Insurance - www.autonetinsurance.co.uk

★☆☆☆☆

“NEEDS INVESTIGATED!!!!!!!!”

Written on: 21/12/2012

PAID ALMOST A THIRD OF TOTAL COST OF POLICY IN ONE MONTH!!!! SO CANCELLATION IS OUT OF THE QUESTION ALTHOUGH THEY KEEP THREATENING ME WITH THEM CANCELLING THE POLICY. THE CUSTOMER SERVICE EXTORTION LINE SEEMS TO COME WITH A MANDATORY 10 MINUTE WAIT REGARDLESS OF TIME OR DAY I PHONE (£9.75 FOR A 27 MINUTE CALL ON 02 PAYG)I DON'T KNOW IF THEY USING UNDERHANDED TACTICS TO FORCE YOU TO PHONE PREMIUM RATE NUMBER AND THEY SEEM TO BE TAKING UPFRONT COSTS AND CANCELLING POLICIES FOR LITTLE OR NO REASON. NICE LITTLE EARNER????

  • No

    Have you made a claim?

  • Customer service

  • Value For Money

Toonage's Comment

Written on: 11/01/2013

JUST THOUGHT ID UPDATE MY EXPERIENCE WITH THIS COMPANY.... ASKED FOR NO CLAIMS BONUS..SENT ASKED FOR ALL DRIVERS DETAILS....SENT
RECEIVED A LETTER IN THE POST SAYING THERE IS A DISCREPANCY IN MY NO CLAIMS BONUS AND NOW MY POLICY IS GOING UP MY ALMOST £20 A MONTH!!!!!!!! NO EXPLANATION JUST CONTACT US ON OUR EXTORTION LINE IF YOU WANT TO DISCUSS. THOUGHT I WOULD CALL FROM A PHONE BOX RATHER THAN MOBILE, £2.50 AND I DIDN'T EVEN GET THROUGH THE OPTIONS MENU. THINK I WILL CUT MY LOSSES CANCEL POLICY. CLOSE BANK ACCOUNT TO PREVENT THEM HELPING THEMSELVES........

Reply to this comment
Report this review