Written on: 30/09/2012
The main criticisms, but not all, are:
0845 phone calls to the company cost 10p per minute.
I was once on hold for 90 minutes
The web site is poor, it was impossible to download my documents
The "music" when waiting for a person to speak to you is irritating
Sorry, but of the advisers I spoke to, only one[a man] impressed me
with his attitude.
As rated by real users
" Terrible service on hold for hours never call you back! " Read More
" My Van insurance " Read More
" Very simple and very helpful friendly staff ! " Read More
Written by tedcampbell
" No fuss, excellent service " Read More
" Very poor customer service " Read More