Written on: 29/03/2012
I had an unpleasant experience of working for Caffe Nero. First of all, as someone before me wrote - managers (especially females) are very rude towards their subordinates; being told off in front of a costumer is common starting from day one (literally). Next thing is the fact that you are being forced to pay from your own salaary for any fake 20Ł note you don't check and accept - may happen if you have to serve fast at least 2 people and queue is very long... not mentioning you are earning 6,08 - 6,50 per hour...
From costumer point of view - look out if you say that your coffe is too cold - if you don't look they will heat your coffe instead making you a new one (I witnesed that being done by a manager). Be cautious if you ask for anything extra i.e. soya milk coffe because it will cost you additional 30p and you won't be informed about it before payment. Food has a long shelf life (never fresh) is expensive and poor quality.
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