Awful product, awful company

“Awful product, awful company”

Written on: 18/09/2012 by hertsgirl

A week after the warranty ran out, this machine started leaking from every possible crevice, especially around the top where the capsules go. I called customer 'services' who were very rude and not helpful at all. I waited a week for an 'unblocking tool' (which is just a curved pin) and it did not help at all. Having descaled the machine several times, it still leaks everywhere. I called customer services again and was told that it costs £45 to repair! What a rip off!! I am refusing to pay that and will get a proper machine from a better company...just regret spending over £100 on capsules a week before the machine broke....hey ho...live and learn! Never going to buy a krups machine again.