Written on: 14/03/2014 by rickbakhshi (1 review written)
My Gaggia had been used about 30 times over 2 years before it broke down. I sent it for repair, only when I realised Philips own the brand, and the service is outsourced. The service was terrible. The repair cost £169, with a 3 month warranty. It broke down after 4 months and they refused to pay for the repair. Did they offer to repair it ? I'll let you be the judge of that.
When it worked, the machine was able to produce good coffee. The Bean grinder makes a difference in comparison to ground coffee. The ability to make lattes is great except you never will use it. However, durability is the key for these products, and the vulnerability of the machine removes any benefit it comes with.
Don't buy this brand.
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