Written on: 04/07/2012
I purchased this machine and almost immediately it started leaking when making coffee, leaving large pool of water. Persisted but it did not improve. I returned it to John Lewis, where I bought it, and they replaced it without any quibble. This left me thinking that there had been previous problems with this machine. The new one arrived and I had just got it out of the box and going through the cleaning process only to find that the steam/water toggle switch did not work correctly - I was getting hot water instead of steam. It was then that I read the reviews on this machine and realised I should never have purchased it, the problems I experinced were similar to other purchasers. Yes it looks good and makes resonable coffee but it needs filter pads for the filter, that are not easy to get hold of and the coffee comes out of one very small hole in the filter holder, that is easy to block up - hence the filter papers. I am returning mine fo a full refund.
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