Written on: 26/06/2012
I had to write this review, because I ordered from Zara.com several orders in a very short period of time, one of the orders was missing 2 items, however i contacted Zara.com by Email and let them know about the missing items. In mean time I checked the reviews on line about the site, there was a lot of negative reviews, some of them saying that they had missing items in their order and Zara.com had never send them the missing items and still charged them for it!!!! I got scared what would be the case with my order. However today i received an email from Zara apologizing for the inconvenient that must have caused and that they are sending me the missing items, so I felt I have to be fair to them and write my experience. Zara.com customer service proves to be excellent at what they do unlike what other reviews said.