Superdry Customer Service & Returns are awful

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  • Quality of service

  • Layout of shop

  • Value For Money

Guest's review of Superdry

★☆☆☆☆

“Superdry Customer Service and Returns are awful”

Written on: 09/03/2012

Bought a mens coat for £169.99 size XL (which is what my size is). It was too small so I took it back and swapped it for an XXL size. Seemed to fit until I tried it on with a jumper and again it was too small. Also realised that the coat that they exchanged had no tags on it. Had recipt for purchase etc and then called the store to say that I wanted a refund. Apparently their policy is that they do not give refunds. I told them that we were not told this as we would not have purchased the coat. They have said we can have a credit note but as their sizes are wrong nothing in the shop would fit. They will not budge and for all we know the coat we got could maybe not new as their were no tags. I will not give up until I get my money back. Their customer service is crap, they do not deserve customers. DO NOT SHOP AT THE LEEDS BRANCH

  • Superdry Leeds

    Branch Visited

  • Coat £169.99

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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