Returns on debit card..

“Returns on debit card..”

Written on: 28/06/2012

I love shopping at river island its my favourite store! I ordered some stuff online and its the first time i have returned to store and had the money put back on my card. I assumed it would be instant but when i went to draw it out its not there. I tried to ring the store to see if it takes longer etc but no answer. So i rang my bank to check that there was a payment ready to go in however they said they cant see anything. Is this right? And will the money be going in and how long will it take? It would haknowve been helpful if the person doing the return had let me know how long it would take. And would also be better for them to give u the cash instead of waiting for this seen as i had the receipt etc?