Pure Collection USA Reviews - www.us.purecollection.com

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★★★★☆
4.3 / 5
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Latest Reviews

“shipping”

Written on: 19/01/2014

While we are pleased with the products, this is the second time we have been shipped the incorrect item. Customer Service contact, Glynis was very nice and it was not her fault we are displeased with the order picking. There needs to be a double check of items picked and then shipped. Sadly I will not order again as we don't receive what we order… Read Full Review

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Pure_Collection's Comment

Written on: 27/02/2014

Thank you very much for your feedback. We're very concerned to read your comments, as we do pride ourselves on offering exceptional Customer Service - which extends to all areas of our business. If you've received incorrect items, then I sincerely aplogise for this and for any inconvenience caused. We would welcome an opportunity to speak with you about this, and to hopefully turn your experience with Pure into a more positive one. If you would be kind enough to call us on 1-866-864-8199 and ask to speak to a Customer Service Manager, we will of course call you back. Thank you again and we hope to speak with you shortly.

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“Great Company”

Written on: 20/07/2013

Excellent service. Quality clothes. The customer service personnel are gracious & accommodating. They will answer all questions & put in every effort to make sure you get the right fitting. Returns & exchanges,if needed, are handled with no effort at all. The sweaters I purchased were well made. Colors are true to the catalog colors. The styles are classic. Size may be a problem but their customer service will discuss size with you & come up with the proper size according to your wishes. I… Read Full Review

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“poor quality and poor customer service”

Written on: 10/07/2013 by smrood (1 review written)

I ordered a cashmere "sweatshirt"-style raglan sleeve sweater last fall, and it is a disaster. Perfect color, good weight, but the quality of the yarn is terrible--by two months it had pilled and fluffed into a shaggy matted surface on the entire garment. I use it around the house, but it is no longer presentable. Furthermore, I keep getting email announcements when I requested to be unsubscribed. There is no option on the page to unsubscribe, as every other company has,which is especially… Read Full Review

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Pure_Collection's Response to smrood's Review

Written on: 27/02/2014

Thank you for your feedback, and I'm so sorry to hear that you've such a disappointing experience with us. We'd really appreciate an opportunity to put this right - the Cashmere Sweatshirt you received should certainly not have worn so poorly, and we would appreciate an opportunity to examine this if you would return it to us, here at Pure. We can of course offer you a recondition or replacement free of charge. Also with regards to unsubscribing from our marketing emails: I appreciate that it can be a nuisance to receive emails you are not interested in. All our emails have an unsubscribe link at the foot of the page. However, if you would like to email us, we will ensure this is sorted. Also, please do include your phone number and we would very much like to discuss your Cashmere item, with you. Thank you again for taking the time to leave your feedback. Customer Care Team, Pure Collection

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“Consistently impressive”

Written on: 09/07/2013 by barbcam (1 review written)

I have bought many pieces from Pure Collection now. I Love the classic but modern styling; the quality is consistently high and lasting; their service is always impeccable (I'm buying from Australia). One request only - I'm tall sz10 (5'11")and would love to buy blazers and blouses but they are too short in the sleeve and neck-waist length - how about some 'tall' sizes in this area. I have bought some 'tall' trousers and they're a beautiful fit… Read Full Review

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“PURE - a Great company with Great merchandise!”

Written on: 09/07/2013

I have purchased many many sweaters and a few skirts from Pure for my daughters and myself. Most have been just what we wanted, and it's easy to return those items we haven't wanted to keep. The colors are lovely and the cashmere is sturdy and doesn't pill easily. I wear mine daily and they look good all winter. The cashmere bath (it's called Cashmere Wash) keeps them in really nice shape. Returns are cheerfully accepted. Once I returned three sweaters (too large) that never were… Read Full Review

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“Great cashmere sweaters and selection”

Written on: 09/07/2013

I love the quality of the sweaters I have bought and also the variety they have. It is pricey but the sales are great and I definitely plan on continuing to patronize the website. Definitely worth it… Read Full Review

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“Good quality, stylish, unique, and multifunctional”

Written on: 09/07/2013

I have ordered several pieces from Pure and have never been disappointed. The quality is excellent and the price is competitive to other up-scale vendors. I usually wait until the items go on-sale because the shipping is quite expensive. I always recv complements on my Pure pieces. I find them very work and play-friendly… Read Full Review

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“Classics”

Written on: 07/07/2013 by CornerofMain (1 review written)

I love the colors, styles and the true sizes of their merchandise. I have worn their cardigans for years and they hold up very well. I would definitely recommend this company… Read Full Review

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“love it but always out of stock”

Written on: 07/07/2013

love the pieces I have gotten, but everything is always out of stock so it's frustrating. I've stopped looking at the cataloge because it's annoying. Sorry… Read Full Review

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“Out of Stock”

Written on: 06/07/2013

I absolutely love the one sweater that I ordered from you and would be happy to order another. However, everything I wan is out of stock. I've received the same catalog over and over again and all the items I want are not available in my size (6) or in the color I want. Very discouraging. It took quite some time to receive my order too… Read Full Review

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“Excellent quality merchandise”

Written on: 06/07/2013

The quality of the merchandise is excellent-just wish that stock did not run out so soon, for exemple, an item I wished to order for spring was sold out before spring actually started! I live in the Northeast, where winter lasts too long-please consider this-thank you very much- keep the cataloga coming… Read Full Review

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“Color block cashmere”

Written on: 06/07/2013

I love the style as well as the combination of colors. I have ordered a dozen sweaters from Pure in the past year. They are all extremely good quality, a good fit and each one is a good addition to my wardrobe. They also offer a good deal for the merchandise. There is nothing to dislike about your product or your customer service… Read Full Review

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“Pretty but,Too expensive”

Written on: 06/07/2013

Pure gives a "special offer price", but it's no different than the regular price. Their sales are not sales, just efforts to move merchandise… Read Full Review

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“The best online shopping”

Written on: 06/07/2013

I love the clothes, I love the bag "with love from Harrogate", I cannot speak highly enough about the service. Pure have never let me down with the quality of the clothes and their efficient and gracious service… Read Full Review

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“Easy to use web site. I love the quality of the...”

Written on: 05/07/2013

Easy to use web site. I love the quality of the cashmere. I am 65, in good shape, and want to look current, and the styles are well cut and contemporary without being too young and cheap looking. I also fee l that the prices are very fair considering I live in Southern California, and there are some very pricey stores here. On the negative, I wish I could have a color that is not offered in the style that I like. But all in all, your colors are pretty current and reflect the fashion of… Read Full Review

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“Great Cashmere Sweaters”

Written on: 05/07/2013 by Dtansey (1 review written)

It is hard to find good quality cashmere sweaters in attractive colors and the Pure Collection provides just that. Ordering on-line or over the phone are both very easy and shipping to the US takes time but the wait is worth it for the lovely sweaters. The sweaters have a nice trim fit and up-to-date styling. I have purchased four sweaters from the Pure Collection and can't wait to see what lovely colors will be available for the fall… Read Full Review

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“Great pruducts and customer service”

Written on: 05/07/2013

Love the clothing, great customer service. - the only downside is slow shipping from UK but that is just the way it is . … Read Full Review

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“The people on the phone are very helpful and very...”

Written on: 05/07/2013

The people on the phone are very helpful and very courteous. A pleasure to talk to… Read Full Review

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“Best Customer Service”

Written on: 05/07/2013

My experience in ordering was a shock. The young woman was so polite and so helpful. I'm not used to being thanked and such appreciation being shown I would definitely purchase again… Read Full Review

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“Classic and quality fashions”

Written on: 05/07/2013

Love the timeless styles, but the sizing is incorrect for US. Would recommend to friends with the caveat to Oder a size smaller. I have returned and also passed on items that did not fit even though I followed guideline… Read Full Review

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