shipping

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Guest's review of Pure Collection USA - www.us.purecollection.com

“shipping”

Written on: 19/01/2014

While we are pleased with the products, this is the second time we have been shipped the incorrect item. Customer Service contact, Glynis was very nice and it was not her fault we are displeased with the order picking. There needs to be a double check of items picked and then shipped. Sadly I will not order again as we don't receive what we order.

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Pure_Collection's Comment

Written on: 27/02/2014

Thank you very much for your feedback. We're very concerned to read your comments, as we do pride ourselves on offering exceptional Customer Service - which extends to all areas of our business. If you've received incorrect items, then I sincerely aplogise for this and for any inconvenience caused. We would welcome an opportunity to speak with you about this, and to hopefully turn your experience with Pure into a more positive one. If you would be kind enough to call us on 1-866-864-8199 and ask to speak to a Customer Service Manager, we will of course call you back. Thank you again and we hope to speak with you shortly.

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