written by on 30/08/2013
I was bought a lovely top from the Oasis concession in John Lewis, however it didn't fit.
As I don't live near a John Lewis I went to my nearest Oasis which is a concession in Debenhams. I didn't see anything suitable to exchange it for. I was told I couldn't have a refund as the Oasis concessions are in different stores, and I couldn't have a voucher as the voucher would be for Debenhams not Oasis therefore Debenhams would profit when I came to spend it, not Oasis!
I was advised to keep returning to the store within the next 28 days until I found something I liked, and hope the price wasn't reduced within that time (not feasible - I hardly ever have the time to go shopping!)
I'm disgusted at their lack of customer care and ridiculous refund policy and won't be shopping at Oasis again.
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