Bridal dress arrived dirty

Click here if this is your business
★★☆☆☆
1.8 / 5
21% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Agnes_D's review of Monsoon

★☆☆☆☆

“Bridal dress arrived dirty”

Written on: 01/07/2014 by Agnes_D (1 review written)

I ordered this online and collected it today from one of the shops. When I took it home and opened it it was creased and dirty, with a half price tag on it! I paid full price. I am unable to get through to their online customer service phone number, and the shop I collected it from say they can't help me. To say that I'm upset is an understatement. Devastated, especially as I have currently been unable to contact customer services, and reading other reviews concerned that I might not be able to.

If the dress had arrived new I would have been delighted with it.

  • Quality of service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review