Awful customer service / Sent me used goods!

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Monsoon
★★☆☆☆
1.9
From 92 reviews
21.0% of users recommend this

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Raven79's review of Monsoon

“Awful customer service / Sent me used goods! ”

★☆☆☆☆

written by Raven79 on 13/06/2014

I had an incredibly frustrating experience. They made me call around to find the item. I chased them up for delivery but they went to the wrong place, so I didnt have the shoes for my bridal fitting. Then when I received them, they were used!! I took them six days to find my order to even start looking at resolving it. The tone of their communications were hardly even remotely apologetic and no compensation given when they couldnt give me another pair. I ended up paying charges for this horrific service! Simply awful.

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