'Inferior quality garments'

'Inferior quality garments that present well on the rack, but can't sustain cold water when washed !!!!'

I totally agree. I bought a dress at a costly price, wore it once, hand washed it in cold water and the colours ran. When I tried to return the dress, the surly store manger at the branch at the King's Cross St Pancras branch first tried to fob me off with refund card that was less than the actual price paid. When I disagreed and pursued her customer services colleague on the phone, after having to force her to give me the correct customer service number, she appeared to relish the fact that her colleague then instructed her, over the phone, not to compensate me in any way whatever.

The dress is now being sent on to their technical team, who according to the hard-edged over assertive customer support worker, will be assessed to determine whether the fabric should have beeb washed in cold water or washed at 40° as indicated. Surely, if the fabric can tolerate being washed at such high temperatures, it can withstand cold water.

So I have lost my dress, my money and my money probably, and have been treated badly by the company and the staff it employs, into the bargain. Is this really the way Monsoon want to promote their company.

Needless to say I won't be gracing the floors in any of their shops - EVER. And I'll be advising EVERYBODY I know to do the same.

Happy to provide more information.