Terrible Customer Service

I received an incorrect order (ordered from the Marks & Spencer outlet website) and when I queried it, was told I needed to return item to Marks & Spencer at my expense, I hasten to add. They 'kindly' offered to refund the postage when it was returned (how many times have I heard this from companies who then renegade on it?).
Given it was their fault, not mine, for sending the incorrect order in the first place, I reminded them of their duties pertaining to the Distant Selling Regulations. Refunds (regulation 14: 3.46) which I highly recommend to anyone to download a copy of; as it clearly shows what these companies are getting away with at the customer's expense.
Suffice to say, the reason for this scathing review is because Marks and Spencer Outlet is now ignoring my emails, which in my view speaks volumes about the contempt it shows to their customers.
Would I recommend the Marks and Spencer Outlet? Absolutely not!