written by on 19/07/2013
I buy all my clothes online as I'm unable to get to the shops.
I bought a fleece (Per Una) and pyjama top (Autograph) from Marks and Spencer's online outlet. Delivery took a couple of days. Items were good quality but VERY small sizing.
To avoid getting the wrong size (ALL postage costs are to be paid by the customer) I had rung the help line before making my purchase but was reassured by the operator that a medium would be an adequate equivalent to size 16 for the fleece. I later rechecked the sizing on the website and discovered that in Per Una 16 is equivalent to a 14; i.e. a size smaller than their normal 16 products!
In all the goods cost approx £32. Postage to me was £3.95 plus £5.20 return P+P by Royal Mail (cheapest parcel rate), approx. £9 wasted!
My advice would be NOT to shop online at this outlet unless you are 100% sure of the size you want or prepared to spend a lot on shipping charges!
As rated by our community of reviewers
Fidgetfingers's Comment
Written on: 23/07/2013
Re above review: I have since received my refund on the above items and was very (pleasantly) surprised to find that I had been refunded £1.75 per item, i.e. £3.50 towards P+P costs. No idea why, not apparent from T&C!
Mulda's Comment
Written on: 23/10/2013
under distance selling regulations you are entitled to a refund of the delivery charge provided you return the items in 7 days and you return all the goods in the condition you recieved themin. just do a search for "refund postage oft" and you will see for yourself