Marks & Spencer online outlet. Returns - high P+P cost!

Click here if this is your business
★★☆☆☆
2.1
26.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

Click here if this is your business

Guest's review of Marks and Spencer Factory Outlet

“ Marks and Spencer online outlet. Returns - high P+P...”

★☆☆☆☆

written by on 19/07/2013

I buy all my clothes online as I'm unable to get to the shops.
I bought a fleece (Per Una) and pyjama top (Autograph) from Marks and Spencer's online outlet. Delivery took a couple of days. Items were good quality but VERY small sizing.
To avoid getting the wrong size (ALL postage costs are to be paid by the customer) I had rung the help line before making my purchase but was reassured by the operator that a medium would be an adequate equivalent to size 16 for the fleece. I later rechecked the sizing on the website and discovered that in Per Una 16 is equivalent to a 14; i.e. a size smaller than their normal 16 products!
In all the goods cost approx £32. Postage to me was £3.95 plus £5.20 return P+P by Royal Mail (cheapest parcel rate), approx. £9 wasted!

My advice would be NOT to shop online at this outlet unless you are 100% sure of the size you want or prepared to spend a lot on shipping charges!

  • Marks and Spencer Online Outlet

    Branch Visited

  • Per Una fleece, Autograph pyjama top

    Goods purchased & cost

  • Quality of service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Fidgetfingers's Comment

Written on: 23/07/2013

Re above review: I have since received my refund on the above items and was very (pleasantly) surprised to find that I had been refunded £1.75 per item, i.e. £3.50 towards P+P costs. No idea why, not apparent from T&C!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mulda's Comment

Written on: 23/10/2013

under distance selling regulations you are entitled to a refund of the delivery charge provided you return the items in 7 days and you return all the goods in the condition you recieved themin. just do a search for "refund postage oft" and you will see for yourself

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0