JoyDress Reviews - www.joydress.co.uk

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★★☆☆☆
2.5 / 5
38% of users recommend this
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Latest Reviews

★☆☆☆☆

“Dress never arrived, said they would refund, refund...”

Written on: 14/10/2014 by Moore412 (1 review written)

Dress never arrived, said they would refund, refund never arrived and paying by paypal with it's short timescale for refunds make it easy for merchants like this company to trade. Don't touch them… Read Full Review

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★☆☆☆☆

“WISH I'D OF READ THIS BEFORE ORDERING”

Written on: 21/11/2013

Please saty away from this company Dress came and it was a terrible fit. I asked about returning then they wanted pictures of dress on and off, pictures of tags etc to see what the issue was. This was back in March. I am still waiting for a refund. They never bother getting back to me. I have to email them PLEASE BUY FROM SOME WHERE ELSE> DREADFUL COMPANY… Read Full Review

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Curly301082's Comment

Written on: 23/12/2013

I know how U feel I bought dress in April after the delivery time past I emailed and was told to be patient I emailed again and they said dress had sold out, I sled for refund in July and I am still waiting

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★☆☆☆☆

“scam! Do Not Order ”

Written on: 17/09/2013

I had ordered two prom dresses on the 10th of may 2013. They told me it will take a month to be made. However, it took longer over 3 mothes therefore i cancelled the order and asked for a refund. they said i will recive teh refund within 3-7 working days. It has been over 2 months and still have not recieved the refund they keep saying please be patiencent the refund is been processed… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 03/09/2013 by curly301082 (1 review written)

I ordered a dress beginning of April and after the time scale they said it takes to make and post I emailed to ask where it is they replied please be patient its just bringing made, then more time past I emailed again then they have the cheek to tell me was out of stock, so cancelled order and ask for refund that was in July and I am still waiting. If not then they shouldn't be trading, I tried tell bbc watchdog but no joy, I paid through PayPal and because went over time they couldn't help, so… Read Full Review

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★☆☆☆☆

“Never Order from this site”

Written on: 17/08/2013 by MandyGolding (1 review written)

I ordered a Prom Dress for my daughter in February 2013, after several months and many e-mails, they finally told me it was unavailable and they would refund me my money. It is now August and still no refund, after many many e-mails, on line chats and phone calls, all they ever say is "Please be patient" well I can tell you my patience has well and truly ran out, I dont think this Company actually exists, there is no postal address for this Company anywhere on the site. If you have ordered a… Read Full Review

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Curly301082's Response to MandyGolding's Review

Written on: 03/09/2013

I agree with you as this has happened to me and still going on

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Mandygolding's reply to Curly301082's Comment

Written on: 03/09/2013

I have been advised to contact Trading Standards by the Ombudsman as they may be able to help.

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Mandygolding's Response to MandyGolding's Review

Written on: 03/09/2013

Now had contact from the Ombudsman and they cant help, we need to get in touch with Trading Standards, if enough of us do this, they may take action against Joy Dress.

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★☆☆☆☆

“Not worth ordering”

Written on: 21/07/2013

I ordered 2 dresses from Joydress which looked beautiful on the website. However I started to worry when they took longer than advised to arrive and after reading other reviews. They did eventually arrive after about a month, but they never responded to my emails asking where they were. The BROWN dress I had ordered turned up GREEN. The material was satiny and shiny in the picture with beading detail at the front, however in reality it was a wishy washy pale green made of polyester with… Read Full Review

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★☆☆☆☆

“DON'T ORDER FROM JOYDRESS !!”

Written on: 16/07/2013 by Cazp71 (2 reviews written)

I placed an order with Joydress back in April for a dress for my upcoming Vow Renewal. I waited and waited and waited. Chased order, told numerous times "thankyou for being so understanding, we need more time to make your dress, We will chase the factory" . I waited until the end of June before finally getting contacting them to cancel the order and requested a full refund. 3 weeks later after being promised I would have a refund, I'm still waiting. I now know that I won't EVER see that money… Read Full Review

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Mandygolding's Response to Cazp71's Review

Written on: 17/08/2013

This has happened to me too, Ive been waiting since February for a refund and paid by Pay Pal, please contact the Financial Ombudsman as they are looking into the 45 day cut off situation with Pay Pal

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★★☆☆☆

“Not a complete scam but completely risky!”

Written on: 05/07/2013 by Nadineeeeex (1 review written)

I fell in love with my prom dress that I got from this website and now I have recieved it I still very much do love my dress. HOWEVER, it is not exactly the same as the image although you should never expect it to be the detail was no where near what was depicted in the product image. Also it came so late after the date of dispatch and predicted date of arrival. My mother and I worried about how late it did get to us so I decided to google the website and see if it was real and to my dismay… Read Full Review

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★☆☆☆☆

“Based in china! Bad product! ”

Written on: 03/07/2013 by howardG1986 (1 review written)

We received a poorly made dress, with loose stitching and wonky seems. When we tried to contact them there was no phone number or address you can only communicate through email which made them very difficult to get hold of. When they did finally reply they offered us a 10% refund. This,for me, was not acceptable and against our basic UK consumer rights, the dress is faulty and a full refund should be given. So we contacted them again communicating our feelings on the matter, asking for a full… Read Full Review

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★☆☆☆☆

“My daughter ordered her prom dress and checked before...”

Written on: 24/06/2013

My daughter ordered her prom dress and checked before paying £80.00 that she could get a refund or exchange sizes if necessary. She was told she would receive the dress on 15th June.She had a phone call from them saying the delivery date would now be 17th June. Her prom is tomorrow 23rd June. No sign of the dress and no responce to emails asking "where is my dress!" have had several frustrating live chats getting absolutely no where. we have referred the matter to paypal and are keeping… Read Full Review

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★☆☆☆☆

“MY EXPERIENCE AND HOW I GOT MY MONEY BACK”

Written on: 19/06/2013

I ordered the most beautiful prom dress from them. I was amazed with the "sale Price" of the dress and the site looked really good and official. Unlike me I didn't investigate further with the site etc. Although a week after ordering the dress, I looked further for reviews on twitter, yahoo, facebook etc, to find out I will never receive my dress. I was gutted but I went through the whole two months they said it would take withought emailing them. As the due date was near and passed a day I… Read Full Review

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★☆☆☆☆

“Buyer BEWARE!!! Scam”

Written on: 03/06/2013 by Pissedoff66 (1 review written)

So I ordered a prom dress for my daughter's prom. She fell in love with a dress and we ordered it on Sat April 20th 2013. I got a bit worried a week ago so I emailed as the chat facility didn't get me anywhere on their website. I'm now being given the runaround with different fake names being used by the emailers... They keep using delay tactics. Eg 'when did you say you need the dress by?' I've had this question a few times now! Also told the dress is now in production in an email today - it's… Read Full Review

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★★★★☆

“ITS A FIX !”

Written on: 03/06/2013

I ordered a prom dress in february and its now june , seriously this website is a pile of rubbish , there is no way they are situated in england because when they managed to answer the phone the person was foreign and couldn't understand a word , do not order from this website unless you want to waste your money on nothing.!!!!!!… Read Full Review

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★☆☆☆☆

“I ordered a dress in March and still waiting. No...”

Written on: 31/05/2013

I ordered a dress in March and still waiting. No history of payment on my pay pal account. No phone or email response. Surely the police will be alerted for publicity to warn others! I'm sure the address is fake… Read Full Review

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★☆☆☆☆

“My daughter's Prom dress has failed to arrive after 50...”

Written on: 29/05/2013 by NPHG (1 review written)

My daughter's Prom dress has failed to arrive after 50 days and all comments on the genuine posts are born out in reality. Not based in the UK, no UK number, no response from emails, on line chat is full of lies and broken promises. The text in the so called positive reviews is so obviously false, the company is shooting itself in the foot by writing them in the first place. DEFINITELY do not buy from this company… Read Full Review

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★★★★☆

“Joydress.co.uk”

Written on: 18/05/2013

I was really concerned about the terrible reviews I read after already ordering the Prom dress.I was all set to go to Paypal and request a refund as I thought there would be no way I would receive my goods. It was to be delivered 9th May but after speaking to a man on live chat I was assured it would be delivered 17th May.it duly arrived and has been delivered from Shang Hai so it is definitely not a British website It is absolutely stunning, it looks exactly as it did on the website and fits… Read Full Review

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★☆☆☆☆

“this is rubbish”

Written on: 17/05/2013

This website will take your money and then your dress will not arrive.. They do not answer the phone they do not answer the emails. The web chat will string you along with vague answers. They are not based in the UK, this is just one big rip off. KEEP WELL CLEAR… Read Full Review

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★☆☆☆☆

“DO NOT USE! ORDERED MY DRESS APRIL WAS TO BE A RUSH...”

Written on: 15/05/2013

DO NOT USE! ORDERED MY DRESS APRIL WAS TO BE A RUSH ORDER TO ARRIVE 9TH MAY. NO DRESS. PHONE LINES DO NOT WORK, BOGUS LIVE CHAT LINE ALWAYS WITH ' HARRY' SEE TRANSCRIPT OF MY 'LIVE CHAT' I JUST HAD Please wait for a site operator to respond. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently… Read Full Review

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★☆☆☆☆

“Beware!!!”

Written on: 09/05/2013 by SCAMCITY (1 review written)

Ordered dress in Feb 2013, money came out of account straight away, still waiting for dress, Phone lines don't work, they don't reply to e-mails, my wife waited 1 hr 20 mins for online chat, still no response!!!!! BEWARE UNLESS YOU WANT TO HAVE A HEARTBROKEN DAUGHTER!!!!!!!!!!!!!!!! NO PROM DRESS!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 07/05/2013 by EstherBr (1 review written)

I ordered a dress in January it is now May and no dress and no refund. I have sent and received wishy washy replies to almost 150 emails all making excuses as to why I can't have a refund. This company is a disgrace unless you feel like giving your money away for nothing other than stress and heartache DO NOT USE! … Read Full Review

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