Excellent Customer Care

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★★☆☆☆
2.2 / 5
26% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Guest's review of Hobbs

★★★★★

“Excellent Customer Care”

Written on: 03/12/2013

I have been a regular on-line and in-store customer of Hobbs for several years. I have always found their clothing to be of high quality. I know I can order items with confidence; the sizes are always the same, the 'look' is that as illustrated on their web-site. There are size, length details, washing instructions, etc. - all the information you need before purchase.

My experience in ordering items to be delivered to my home in Europe is that items ordered on-line are delivered quickly and are always well-packed.

On one occasion after I had worn a blouse a couple of times, I noticed that a seam was coming apart. I contacted Customer care, they advised me to send it back and they delivered a replacement to me without any quibble very quickly.

Refunds following returns are made promptly. Customer Care staff have always been courteous and helpful.

I cannot recommend them highly enough and will continue to order from Hobbs.

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