Written on: 27/03/2013
I had a complaint about the way I was treated in store and so emailed the customer service centre. To cut a long story short their handling of it was shocking - the situation could have been easily remedied, I wasn't looking for anything more than an apology and we'll sort the situation out for you. Instead I got 101 reasons why their refund policy was correct and nothing by way of apology. In the end they're going to refund me anyway - so what have they gained from the situation? It was a very bizarre experience. I have been a good customer of Hobbs for many years and have spent a lot of money there. No more Hobbs for me. In the current climate, I find their poor service ethic really shocking. I will go and spend my money elsewhere.
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