Worst Service Ever

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H&M
★★☆☆☆
1.6
From 690 reviews
16.0% of users recommend this

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Rohan-Rick's review of H&M

“Worst Service Ever”

★☆☆☆☆

written by Rohan-Rick on 02/07/2016

Bought an item that costed £7.99 and agreed to pay £5.99 next day delivery. After 10days item still not delivered and when i called H&M customer service, no one could locate the item or even contact the Delivery service to find out. I decided to cancel the purchase and asked for a refund. It has been 17days now and i am still fighting with customer service to get my money back. The service is just awful. On top of being lied to (twice), I'm being told by customer service that it is the courrier's fault....at which point i had to point out that my purchase and contract was with H&M and not the courrier service....I will never shop with them again and won't advise anyone to do so...

  • H&M Website

    Branch Visited

  • £13.48

    Goods purchased & cost

  • Quality of service

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