I blimmin' love H&M

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H&M
★★☆☆☆
1.6
16.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Kimmers83's review of H&M

“I blimmin' love H&M”

★★★★★

written by Kimmers83 on 24/04/2015

Ok, I'm the first to put my hands up and say that a dead snail would deliver items quicker, but this is something I've learnt to accept as I order from them so frequently. Their items are amazing, so reasonably priced and their customer service team are second to none. The most helpful, prompt, friendly and amazing team I've ever encountered. I don't think I've ever spoken to the same person twice, but they've all individually set the bar high for customer service. I recently made an order for some baby clothes which were delivered, but I can only imagine were stolen as they were left outside my house. I immediately called their customer service team who gave me an immediate refund, reordered the items, gave me free postage and placed a 25% discount on the whole order. As if this wasn't enough, several days later, I received a handwritten postcard from the gentleman I spoke with. He wished me well with the upcoming birth of my child and gave me a £10 voucher. He didn't have to do this. I was blown away. I didn't think my expectations for H&M customer service could be exceeded. They have.

  • Online

    Branch Visited

  • Baby clothes

    Goods purchased & cost

  • Quality of service

  • Value For Money

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