Misleading delivery dates

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H&M
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Guest's review of H&M

“Misleading delivery dates”

★☆☆☆☆

written by on 26/06/2014

I placed an order on the 10th of June and was given a delivery date of 16-20th of June. I was a bit dissapointed that it was going to take upto ten days to receive it but I didn't need my daughters party dress that I had ordered until weds the 25th so knew it would be here in plenty of time.
On Monday the 23rd I contacted them to find out why my parcel hadn't arrived and why I had still not had a dispatch email and was told that my parcel would be dispatched later that day and I should receive it for Wednesday the 25th.
On Tuesday afternoon I finally get a dispatch email ( not Monday as stated by the customer service assistant!) and Wednesday has come and gone with no parcel arriving.
It's now Thursday the 26th and when trying to track it it says item not found!
I have just rang customer services and have been told that it won't show Yet as it will still be in transit from Sweden! I should get it either tomorrow or Monday 30th!! They told me that it was only packed ready for dispatch Monday and would not have been posted that day and would take several days to reach me. This totally contradicts the first customer service assistants information. To add further Insult I was also told that when they give delivery dates they are only estimates and that you can't rely on them. I understood that estimating the 16th- 20th meant that they couldn't be sure which of those four days it would arrive and NOT that it could take a further 10 days!!! Absolutely disgusting service!! Needless to say I will shop else where in future.
I'm not an unfair person and always give people a chance to put things right as I did when I called on Monday. I accepted that I wouldn't receive my items until weds and would have been ok with that although slightly disappointed ,but to be given incorrect info and then have it shrugged off as "well it has to come all the way from Sweden" when I phone to check today has made me determined never to buy from them either online or I store ever again. I have spent an awful lot of my money there in the past but to be honest there are many other better alternatives.

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