Written on: 24/08/2013
Had to wait nearly weeks for something that was apparently instock. By the time the dress arrived it was too late and advised customer service I would be returning it. H and M received the parcel back within two days but still waiting for my refund which is now two weeks ago. I will never use them again, worst service I've ever received from an online retailer. I ordered something from a similar retailer recently and the goods arrived the next day.