Written on: 05/07/2012
Although Forever 21 is very fashion forward and are very affordable, I quit shopping there, for one reason: their clothes have horrible quality.
Of course, I'm a smart girl and I realize that the quality of the product determines the cost. That's why their clothes are so affordable. I've spent a lot of money at Forever 21 and most of the clothes I have bought have all ended up in the trash. Now keep in mind, I do not wear my clothes too tight or anything that would cause them damage. They are just poorly manufactured. One dress I bought, I was so excited to wear. I tried it on, fit perfectly. Took it home and put it in my closet, to wear a week later. The cut of the dress was loose. It was a snug (not too tight) high waisted skirt and a loose, breezy torso. When I got home at night after my first day of wear, my boyfriend told me that the entire back seam of the torso had ripped. Strange, I didn't do anything strenuous. It fit me loosely, definitely plenty of room to move. But still, it was ripped. I went back the next day, explained to them the situation. And they refused to help me. They said that it was my fault that the dress had ripped and their was nothing they could do. I explained to them that I would try the dress on from them, to prove it was loose and instead, the dress was poorly constructed. They refused and suggested it wasn't my size. What this tells me is not only do they make up the return policy as they go and are unwilling to keep their customers happy, they also know that their clothes are poor quality because their return policy prevents you from returning damaged items. They probably don't care because they don't care about the customer, but I'll be shopping elsewhere from now on.