Dreadful online service

Click here if this is your business
★★☆☆☆
2.1
From 64 reviews
27.0% of users recommend this

  • Quality of service

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Click here if this is your business

Guest's review of Evans

“Dreadful online service”

★☆☆☆☆

written by on 03/12/2016

I haven't ordered anything for nearly a year due to previous problems encountered with deliveries. Ordered yesterday for delivery today & no updates at all with the Yodel tracking - called Evans several times only to get their "technical issues" message. When I eventually got through was just told yes it was for delivery today as that service paid for but if it doesn't arrive today it will be there Monday & then just call us & we will refund the delivery charge. What the heck?! I've paid for next day delivery, I expect next day delivery not a refund (that takes 3 - 5 days to boot) & a delivery when they feel like it with me having to contact them for a refund due to them not providing the service I paid for! How do they get away with advertising a service they cannot provide? Will never purchase from there again.

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