written by ninabombina13 on 28/01/2016
I ordered items on line. Sent back the unwanted items back and adhered to all of their terms and conditions. They have only refunded for two items out of the 7 times that were sent back. This was on the 11 th January. Now it is the 28 th January. You can't get through to their customer services. I tried emailing and the template response was to take it back to top shop? But iv already sent the items back. Now on hold, have tried emailing again. When it goes wrong like in my case there seems no way to sort it out. Save your money and your time shop somewhere else. I like their clothes but the postal returns when it goes wrong you can't seem to sort it out.
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Ninabombina13's Response to ninabombina13's Review
Written on: 28/01/2016
iv called and been told it could take up to 28 days for a refund. They are not able to explain what they delay is.
Ninabombina13's Response to ninabombina13's Review
Written on: 28/01/2016
ok now i am being told that even though my on line account shows a refund for two of the items. It is not actually a refund. And they don't know why it is showing on my online account. None of the items have been refunded. I need to wait 28 days and if no refund by then, then I have to email my postal receipt to them and they they will look at refunding the items. If you read my review you can decide for yourself if you would like to use this service.