poor suit quality & worse customer service

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  • Quality of service

  • Layout of shop

  • Value For Money

Guest's review of Austin Reed

★☆☆☆☆

“poor suit quality and worse customer service”

Written on: 15/08/2014

After buying one of the stores more expensive suits (500 pounds) I was dismayed to find that it did not stand up to dry cleaning in any way (at a dry cleaners I have used often for other suits). I was further disappointed by the customer service at the store, from the area manager and from the central customer relations. So 500 quid for one days wear of a suit. Not great. At all.

  • bournemouth

    Branch Visited

  • suit, 3 piece, 500 pounds

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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