Written on: 18/08/2012 by Smiley3 (1 review written)
I ordered from the Austin Reed website a couple of weeks ago for my husband for a party today. The advertise that goods will be delivered in 5 days. When thu didn't happen, I emailed their customer services to be told they were waiting for more stock, so they had accepted an order without having the item in stock. Beware! I waited a few days more but then as it was only a few days before the party I emailed again to say that if we didn't receive the item by yesterday, and as they had not stuck to their delivery agreement, I wanted to cancel the order. The item was then miraculously dispatched. Unfortunately, it was sent by recorded delivery and no-one was in when the parcel arrived so it was taken to a depot over 30 miles away! So not only do we not have the item in time for the party we now have to spend a lot of time and money going to pick it up!