Written on: 20/08/2012
What a rip-off. Just paid £40.00 for what turned out to be a very slipshod and cursory service. We were quoted the above sum for a 1-2 hour thorough clean of my mother's flat which had been sold. We specifically asked for attention to kitchen sink, floor and surfaces, toliets and sinks and an overall hoover. My wife and I popped out for ten minutes and warned the two cleaners that we would be back soon. When we returned the cleaners had gone so we were not able to inspect the work and they hadtaken a set of keys with them. My wife had to set to with her own cleaning equipment and re-do both the kitchen sink and the kitchen floor which we felt were not accetable. The franchise holder rang us on our way home to say she had our keys and that she was outside the property. We turned round and collected the keys. I said that I was not happy with the service and that we had been forced to re-do some of the areas. I felt a financial accommodation was in order but the Molly Maid manager refused despite several requests. I said that under the circumstances I would post a review on line. She could not have cared and ebcouraged me to do so.
Not great business! A simple job poorly done and badly handled. Need I say more. Molly Maid (Hove, East Sussex) Thumbs down.
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