Constantly poor clean & the cleaner & Manager closed to

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Dowling239's review of Maid2Clean Domestic Cleaning Company - www.maid2clean.co.uk

“Constantly poor clean and the cleaner and Manager...”

★☆☆☆☆

written by Dowling239 on 25/12/2014

I have used this company since February. Cleaner sent out without anyone from agency. Discussed plan but every week something or several things missed. E.g. Toilets bath etc. Kitchen sink or floor never cleaned despite several polite requests. Also cleaner would not move items except in kitchen to clean under including coasters etc. She refused to do ironing despite bring initially agreed. Also she would spray cleaner on and not remove it plus leave cleaning products are around and open when I've got a toddlerand had reminded her politely several times. Contacted agency was told she was unappreciated and that was why she did a poor clean. I'd bought her presents, always tried hard ( and it was hard) to pick out areas to praise her on. Was supportive of her problems. Trouble was every week there was some kind of drama which she had to tell me about instead of cleaning. I'd be doing jobs washing or unloading dishwasher, changing nappies etc and she be standing around watching, drinking tea or talking. Always asking to go home early. I tried a list but she would tick things off that I could see had not been done. Rang agency again tried to discuss was told she did a good job and my custom was no longer welcome and she had good reviews based on the time she spent cleaning. I allowed her more time than it takes me to do what I was asking. She also never started on time. Whenever I tried to talk to her she wasn't interested and when I contacted the agency they did not call back. I was never asked for feedback on her and was never contacted by the agency accept to return my call when I rang to discuss that she had asked to go early after I had had to tell her I was unhappy the previous week as she had literally done no cleaning and been on phone whole time.
The thing I am most upset about is she expected full payment even when going early and doing a poor job. She didn't respond to any kind of feedback but worst of all manager of franchise was rude to me implied I was lying and I had done wrong by not being happy with clean. He also said cleaner was upset by situation and that was my fault. However I feel she was using me as an agony aunt despite me having difficulties of my own hence needing a cleaner in the first place. I regularly had to clean the whole house once she'd gone and as said above when I raised a concern she ignored it and the manager said my custom was not welcome without any explanation.
I have complained to head office who were gob smacked and actually listened and said the service was unacceptabless which made me feel better as I was beating myself up trying to unsuccessfully work out what I had done wrong. Will await feedback and update as appropriate. But feel as though I've had the Mickey taken out of me paying someone to drink tea in my house and paying an agency to be rude and aggressive to me. I tried hard since last Feb to resolve the issues but to no avail so will see...

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Jackieboy1's Comment

Written on: 03/02/2015

hi im sorry about your bad time with made 2 clean,i work for them since last october 2014 and they only found me one job till this day 3rd feb 2015, all they say there is not any jobs in your area. They are rude i agree with you on that one infact everything you have said i agree on.But i work for another company too called CLEANERS R US and i tell you something now WHAT A BRILLIANT COMPANY TO WORK FOR I WOULD RECOMMEND THE COMPANY TO ANYBODY and i`m not just saying that because i work for them they are a married couple DEBORAH and NIGEL. SOOOOO LOVELY.So if you know ANYBODY who wants a house clean DO NOT GO WITH MADE 2 CLEAN GO WITH CLEANERS R US and say JACKIE BOYD RECOMMEND YOUR COMPANY I PROMISE THEY WILL NOT LET YOU DOWN.GOOD LUCK xx

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