Written on: 22/07/2012
I bought a Kirby vacuum/shampoo system about 2 years ago - what a disaster! It is heavy, cumbersome, and difficult to use. I actually have back ache after using it. The tools are a nightmare. Having said that, it does do the vacuuming, but its hard work. The aftercare is very expensive too, they just want to sell you stuff. I can't use mine now, as there is a fault with the lead, it keeps stopping and starting, so has a faulty connection. This has to be fixed by a Kirby engineer, and they want to charge £50 for a new cable as well as a service. There is nothing wrong with the cable, it just needs the connection fixing. My advice is don't buy one. I now use a Miele vacuum, and it is so much easier! Wish I'd bought it first!!
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