FastKlean Reviews - www.fastklean.co.uk

★★★★☆
4.3 / 5
81% of users recommend this
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Latest Reviews

★★★★★

“Effective and Affordable Cleaning Service”

Written on: 02/07/2014 by Coughlin418 (1 review written)

Running a restaurant is a tough job specially if you've got a lot of cleaning tasks to do. Cleaning a commercial space is crucial and hard but with your expert cleaners help, everything went smoothly. Your cleaners were reliable when it comes to cleaning and to think you are offering an inexpensive service. Thank you and good job guys!… Read Full Review

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★★★★★

“Reputable Cleaning Company”

Written on: 20/06/2014 by Skyeholt897 (5 reviews written)

Cleaning the house with my busy schedule is really not easy but I will not put my family in danger with all the dirt and dust so I looked for a reputable cleaning company that will take care of all our cleaning needs while I am facing the other important matters! Thank you FastKlean for doing that for me and for delivering excellent service. I never regretted getting your service and I will really book you for more cleaning services in the future!… Read Full Review

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★★★★★

“Amazing service!”

Written on: 20/05/2014 by 183Sinclair (1 review written)

I am very particular when it comes to the cleanliness of my office. This is where I hold meetings with my employees and clients which is why I want everything to be clean. It helps me think and make smart decisions. I searched online and found your website. I gave it a try and booked your contract cleaning service in London. I assessed how your crew does their work and I was pretty impressed. You were very organized in doing the tasks and I was given the greatest value for the cleaning service… Read Full Review

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★☆☆☆☆

“A Shocking Experience! ”

Written on: 08/05/2014 by KASTA (1 review written)

I booked FastKlean following building work of my home giving extensive detail on the number of rooms, bathrooms etc yet the cleaners managed to cover only half the house. The cleaners who arrived didn’t know the basics of cleaning. Surfaces covered in dust were ignored, no furniture was moved and worst of all, the toilets weren't cleaned following three months of builders! When I raised this with the cleaners they didn’t appear surprised or embarrassed at their poor work and were more… Read Full Review

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★★★★☆

“Keep up the GOOD work.”

Written on: 08/05/2014 by Sheryl1990 (1 review written)

I just wanted to tell you that your office cleaning group here in London is very reliable, trustworthy and efficient. We had problems with the previous companies which we have hired. But we took our chances and booked your service. Your crew came on time which was one sign of professionalism and they did their job without disturbing or having to stop our office operation. They took pride at the great job which they did and we appreciate it. We were so glad we hired your company. Because we were… Read Full Review

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★★★★★

“I am your satisfied customer! ”

Written on: 06/05/2014 by rosemariebailes20 (1 review written)

I needed my home to be perfectly clean because I had no time to do it myself so I hired your spring cleaning services. So far, you are the best cleaning company in London which I have dealt with. Your guys were all very professional and they treated me and my home with respect. I could not say anything else but to tell everybody that you are the best and I will definitely be getting your services again. … Read Full Review

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★★★★★

“Fastklean”

Written on: 06/05/2014 by MarieCastfu (1 review written)

I am very happy with the carpet cleaning service that I booked. Your cleaning operative came on time, he managed to get of all my stains and after the service was over, he even gave me useful advice on carpet care. I am definitely going to use your cleaning services in London again in the near future… Read Full Review

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★★★★★

“The best”

Written on: 02/05/2014 by ayse.kemil (1 review written)

I have been using your house cleaning service for over 2 years now and I have never been dissapointed. My cleaner is professional and she cleans my house very well. She comes on time and she is always ready to get on with the work. I have already recommended your cleaning services to my friends and family in London!… Read Full Review

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★☆☆☆☆

“Too many excuses!”

Written on: 01/05/2014

I have been using Fastklean for the last five years and being a loyal customer I was very disappointed with their service! After too many excuses I have finally ended my service with them. I know it took me five years to go through this but I have always been too flexible with their excuses such as they will informed last minute if cleaner couldn't make it, booked a preferred cleaner six weeks in advanced and last minute they told me the cleaner was not available, booked a preferred cleaner and… Read Full Review

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★☆☆☆☆

“Poor service twice over!!”

Written on: 19/02/2014

Having read these reviews I would have thought a more positive result would have been seen but perhaps something has changed in 2014 with this company as this is truly one of the worst cases of bad service I have seen in a long time! They actually sent the same cleaner twice and neither times did they mop the floors even though this was one of the main points, it is a flat with floorboards throughout afterall! Actually they just dumped the mop and bucket outside the gates of our block of flats… Read Full Review

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★★★★★

“I made the right decision”

Written on: 20/11/2013 by lukesmith (2 reviews written)

I am confident that I made the right decision because I hired your domestic cleaning company… Read Full Review

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★★★★★

“Professional and Nice”

Written on: 01/11/2013 by Earle00Reyome (1 review written)

As a graduation gift, my mom just got me my own pad. It was fully-furnished and fully carpeted. I was living independently for about 5 months already when I noticed everyday vacuuming is not enough. Spills are too difficult to remove. I immediately I looked for cleaners your carpet cleaning company in London was the best choice. … Read Full Review

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★★★★★

“Unbeatabla Fast Klean!”

Written on: 30/10/2013 by sald658jco (1 review written)

Your company is one of London's best contract cleaning companies. For several months now, we have been getting your services and you remained efficient as the first time we had your cleaning service. We will continue getting it for sure. Thank you so much for a job well done… Read Full Review

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★★★★★

“Nice and good”

Written on: 29/10/2013 by Columbus.Hollings (1 review written)

I am confident that I made the right decision because I hired your domestic cleaning company. Your cleaning company in London proved to be an effective choice and I was happy for that. Your cleaners are very thorough and skilled. I am always satisfied with the outcome. … Read Full Review

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★★★★★

“Amazing and Great Services”

Written on: 18/10/2013

My family and I work together to manage our own restaurant. Since we were dealing with food, we had to make sure that everything is clean. So we decided to get a contract cleaning here in Central London to make sure that the place is clean. We were very particular with this so we watched your cleaners as they did their job. Your team was pretty impressive and did everything that we asked. With your professionalism and the quality of your service, we will definitely be getting your services on… Read Full Review

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★★★★☆

“This cleaning company is indisputably remarkable!”

Written on: 13/10/2013 by joswg824ti (2 reviews written)

This cleaning company will treat you right. I’m thankful to have their facility. And also I got a convenient cheaper cost. They gave me a fine and good charge. There team was so outstanding. I really like this company! … Read Full Review

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★★★★★

“Exactly what I required, the flat looks great now.”

Written on: 09/10/2013 by BobbyK (1 review written)

With my flat having been used as a 'student' flat by a succession of relatives and friends (including me) for many years, the time had come to finally spring clean the place. This would include bathrooms, kitchens, carpets etc. Booking through FastKlean was simple and efficient, the FK representative was very helpful over the phone, explained all the services and let me know exactly how much it would cost. On the day, the 3 strong team arrived on time and worked for 5 hrs straight. Very happy… Read Full Review

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★☆☆☆☆

“Unreliable/ did not turn up!!!!”

Written on: 27/07/2013 by Angela2 (1 review written)

I booked a sring clean, because I had family coming to stay. I planned my day around the cleaner coming. 2pm arrived and no cleaner, left it for 15 mins then called to check where they were. The office had not booked me in and so I had no cleaner. They were happy to take my payment when I booked and then don't provide the service, I am livid, I work full time have three young children, and desperately needed help today, I now have to look after a baby and two toddlers go to the supermarket and… Read Full Review

Fastklean's Response to Angela2's Review

Written on: 11/10/2013

This represents our company’s response to Ms Angela2’s review issued in connection with the review of its system of quality control. The matters discussed will be monitored to ensure that they are effectively implemented as part of our system of quality control.

Firstly, we would like to apologise for any inconvenience this may have caused you and secondly to thank you for taking the time to converse your comments and suggestion of the service taken place.

The matters discussed will be also given special emphasis in our monitoring procedures.

As our clients are of paramount importance to us and we are willing to do whatever it takes to make you one hundred percent satisfied.

All professional personnel is reminded of the importance of complying with FastKlean’ Quality Management Standards.

Any issues arisen are considered by our professional staff in regularly held meetings and consequent steps are taken into account and added to our monitoring procedures.

We review any deficiencies noted in reports in order to make sure that they will not happen again.

A senior member of staff is designated to investigate and summarise any findings and monitoring actions are taken to prevent recurrence.

In addition, we hold refreshing training classes so staff are up to date and reminded of the company’s codes of practice.

We are strongly motivated to provide the highest standard of customer service. Your complete satisfaction is our primary concern.

We believe these actions are responsive to the findings of the review.

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★☆☆☆☆

“Unprofessional and very disappointed”

Written on: 07/03/2013 by linuth2001 (1 review written)

Please please think twice before calling fastklean company for your cleaning. I unfortunately had a very unprofessional and very awful end of tenancy cleaning service of my flat from fastklean. The cleaner arrived 2 hours late and didn't have proper equipments or detergents to clean. Everything was done in a rush and they couldn't even speak or understand English so couldn't communicate. Now I have lost my deposit as my agencies weren't happy with the cleaning. They treat end of tenancy… Read Full Review

Fastklean's Response to linuth2001's Review

Written on: 11/10/2013

This represents our company’s response to Mr Thomas’s (linuth2001) review issued in connection with the review of its system of quality control.
Firstly, we would like to thank you for taking the time to converse your comments and suggestion of the service taken place. The matters discussed will be monitored to ensure that they are effectively implemented as part of our system of quality control.

In regards to your complaint, as a professional cleaning company, we take great care to ensure that all our cleaners undertake their activities professionally so it is very disappointing to hear when one of our clients is left unsatisfied with the service provided.

On the odd occasions, we do experience problems with some of our cleaners, which is why we rely on our customers to tell us whether an acceptable standard of cleaning has been met, so we can make improvement in our service in order to meet customer expectation and satisfaction.

We are in the process of dealing with your complaint and we would appreciate it if you could contact us privately to sort out the issue and fix any problems you might have with the service provided so we can keep your custom.



Although, you never raised your complaint formerly but just decided to post a review without even giving us the opportunity to rectify any problems you might have experienced with the cleaning session, we have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
As per our terms and conditions, the client agrees to inspect the work immediately after it is been completed and to draw to the attention to the cleaner if unsatisfied with anything.

In regards to using proper equipment and materials, all of our cleaning operatives use professional industrial detergents which you can not buy from any local shop. However, as most of them use public transport, they decant the cleaning liquid from a usually a 5L bottle into smaller size containers as it is easier to carry around.

Your landlord has no right to keep or withhold any payment from your deposit in regards to the cleaning. Your deposit should be in a deposit scheme and your landlord should be aware of that.

Finally, once again, our apologies and should you give us the opportunity to demonstrate our commitment to providing a professional service, we believe, you will have no further cause for any complaint in the future!

We believe these actions are responsive to the findings of the review

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★★★★★

“domestic cleaning services ”

Written on: 26/10/2012 by janm247ubr (3 reviews written)

I used to live in London. As a busy person I get really tired and need help. FastKlean in London was my domestic cleaning services provider for 6 years and I am thankful for their domestic cleaning services and that they on all accounts cleaned my messy flat… Read Full Review

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