Fantastic Cleaners Reviews - www.fantasticcleaners.com

★★★★☆
4.2 / 5
93.1% of users recommend this
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Latest Reviews

★★★★★

“My Sunday got fairly ruined by my clumsiness and...”

Written on: 01/09/2014

My Sunday got fairly ruined by my clumsiness and unsteady hand. Knocking off a cup full of my famous coffee with cream, cocoa and honey (!) over the beige carpet really made a mess. I murmured a couple of obscene words and thought about my roads of action for a while. Then I remembered some kind of tips for carpet cleaning that I've read somewhere so I took out the baking soda and a soft sponge. Well, that made it only worse and the stain spread even further. The logic action was to call… Read Full Review

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★★★★☆

“oven cleaning ”

Written on: 26/08/2014 by kasiawilky (2 reviews written)

I was so sleepy one morning that it took me some time to realise the pancakes weren't cooking because I hadn't turned the stove on. So, while waiting for it to heat up, I took a good look at it and the entire kitchen and came to the conclusion that I needed to have the whole place thoroughly cleaned. When I called to book kitchen cleaning with the company, I felt like a student unprepared for an exam - so many questions I didn't have the answers to. The operator went into a lot of detail as to… Read Full Review

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★☆☆☆☆

“Very unprofessional Job!”

Written on: 25/08/2014 by mvLeonard118 (1 review written)

Very disappointed with the job. They were paid to clean a studio which shouldn't be too challenging for them. Please do not use this company for end of tenancy cleans unless you want the landlord to take a siginificant percentage of your deposit. There were cobwebs on the celing, the oven extractor fan had not been cleaned, the extractor fan in the bathroom and kitchen were also not cleaned, the balcony was a mess, the windows and mirror had stains on them, there were marks around the hob… Read Full Review

Fantasticcleaners's Comment

Written on: 26/08/2014

Dear Valued Customer

Thank you for sharing your experience with us!

We do regret to hear that there was a reduction of your tenancy deposit after the cleaning.

Please accept our apology for the areas which were missed during the End of Tenancy cleaning. We would like kindly to advise you that the service is 48 hours guaranteed one in order to assist our clients returning their deposit. Sometimes the cleaning standard is not up to the expectations of the different agencies and landlords. Due to the above we offer a free re-clean if the inventory was done in the guaranteed period so we can take care for the areas mentioned in the report or by the owner of the property.

We would like kindly to ask you to contact our Customer Care Department as we need further information in order to locate your file. Our agents will be more than happy to assist you further to resolve the matter in a timely manner!

Best Regards,
Fantastic Cleaners

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★★★★★

“A Note from a Grateful Customer”

Written on: 11/08/2014

My brother and his family were coming back home from across the pond after a good few years of not visiting. He wanted to show his youngest our family house where we would spend our summer holidays as children and was hoping his little ones would enjoy a summer in it as much as we did back in the day. Sweet, but the thing was - that house hadn't been cleaned in years as we no longer had the time to visit and look after it. I had little time on my hands to get in a decent condition before they… Read Full Review

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★★★★★

“Impreccable cleaning service”

Written on: 23/07/2014 by Levio377 (1 review written)

Cleaning was really good: - started with the carpets, treated and washed them thoroughly - every surface was dusted and polished if possible - every room was vacuumed - tiles and spaces under the sink and toilet were scrubbed to a shiny perfection - we have a small fireplace that I requested to be cleared from all the soot and firewood waste; and so it was - special attention was paid to the spaces behind and under the furniture - cleaners exceeded a bit their hours in our flat but it was fine… Read Full Review

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★★★★★

“Home cleaning service from Fantastic Cleaners”

Written on: 09/07/2014

There was a tremendous amount of work to be done around the house and as were going to have some long-term guests over, I decided to get a helping hand from a cleaning company. A simple search has led me to Fantastic Cleaners and before I knew it, I was on the phone, talking to this nice rep who helped me with the booking. A cleaning team was sent and it was in and out in just three hours which was actually more than enough to get the flat shining… Read Full Review

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★★★☆☆

“Good carpet cleaning service, very good I might even...”

Written on: 03/07/2014

Good carpet cleaning service, very good I might even say. However, the price could have been lower. Of course, I've used another companies but Fantastic Cleaners might be the only one with such friendly staff and great attitude towards our personal needs. They arrived in a white van and it occurred to me that they resembled one of these tiny cars, with a dozen of clowns appearing from its tiny door… Read Full Review

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★★★★★

“I was left a small two-bedroom house in a will that I...”

Written on: 10/06/2014

I was left a small two-bedroom house in a will that I wasn't using since I had my own flat. So, when I decided to start my own business I came to the conclusion that it would be cheaper and more convenient for me to refurbish it and use it as an office rather than rent a property, mainly because of its location. After the builders had left, it was time for a thorough spring cleaning. I wanted professional service and booked the one-off with Fantastic Cleaners. I was told that the cleaning… Read Full Review

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★★★★★

“Brilliant Deep Cleaning”

Written on: 20/05/2014

With spring in full swing, a deep cleaning is in order. This year I thought I'd book professional service as I simply wasn't feeling up to it. I contacted Fantastic Cleaners via the live chat on their website and after we cleared up all details and agreed on the price, I was already impressed with their customer-friendly approach and easy booking process. Excellent pre-clean communication and procedure. The bar was set high but the cleaning itself also lived up to the standard. The cleaners put… Read Full Review

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★★★★★

“The Fantastic Cleaners were really good. To be honest,...”

Written on: 14/04/2014

The Fantastic Cleaners were really good. To be honest, I did not expect such quality and resilience from a service that's been sold over the phone. However, the clean was exactly as the operator described it to me - no more, no less. Well, I like seeing what I pay for and I can say that when the cleaning staff left our flat, I witnessed an incredible scenery of tidiness and dust-free environment. The price was not exactly the cheapest bu it was definitely in the acceptable graph. I will use… Read Full Review

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★★★★☆

“Tenancy clean”

Written on: 08/04/2014

Our end of tenancy clean was the most complete service I have experienced. I mean, I have used other companies but it's never been that easy to book a cleaner for our home. On top of that, he did his job well and listened to requests with enthusiasm and eagerness for work. The flat was cleaned to a pristine condition and even the behinds of furniture were dusted… Read Full Review

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★★★★★

“regular cleaning”

Written on: 03/04/2014 by Kayden184 (1 review written)

I really can't say anything bad about Fantastic Cleaners. We have a cleaning lady who comes weekly and dusts around. She keeps our privacy and keeps the flat in great condition. The charges are moderate, while still being on the budget side… Read Full Review

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★★★★★

“great prod.”

Written on: 02/02/2014

So where can I buy the Fantastic Cleaner, Everywhere I go, they don't have that good old prod. "FANTASTIC CLEANER" Everything else but. been to Bi-Lo, foodtown, publix, Walmart, BJ's, Can not find it anywhere. I live in Clover, SC 29710 Iff you can tell me where to buy it, I will go and get it… Read Full Review

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★★★★★

“I would like to thank and recommend the Fantastic team...”

Written on: 06/01/2014 by Becky_M (1 review written)

I would like to thank and recommend the Fantastic team with this review. They do deserve my appreciation as they are always correct and honest with me, providing excellent services. I like people who understand what I want and know how to do it. The guys surely know how to follow instructions. Believe me, some people find it hard to complete an even simpler task such as being somewhere on time. Fortunately, in terms of being at our flat in an exact hour, the Fantastic team was punctual and… Read Full Review

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★★★★★

“Simply the best, really are Fantastic”

Written on: 02/01/2014 by Stevethegreatgolfer (3 reviews written)

Thanks to my daughter and her friend we ended up with a large lipstick stain on the landing carpet and, I'm told, lipstick is the worst thing to get rid of because of the grease. The operative who came out from Fantastic cautioned us that it might not be a perfect result but his caution was unnecessary, he did a Fantastic job and you would never know that there had ever been a stain there. And for less than our insurance excess would have cost… Read Full Review

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★★★★★

“flat cleaning”

Written on: 02/01/2014

I know how busy it is through the holidays and I am especially grateful to Fantastic Cleaners for managing to squeeze us in for a cleaning service just three days before Christmas. Of course I paid more for the emergency callout but I needed our place cleaned asap so it didn't really matter. The guys understood my position and it was like Christmas has come earlier when the operator told me that he managed to book me in on such short notice. Thank you. The cleaning was good and the ladies were… Read Full Review

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★★★★☆

“Knowledgeable employees”

Written on: 14/12/2013 by VictoriaJennings (2 reviews written)

The cleaners are motivated and knowledgeable. The team cleaned my whole house for about five hours. I'm impressed by the high quality of work and professional behaviour. I like spending time at my home, I guess I'm just one home-oriented individual. My house is fully renovated, it has two spacious bedrooms and every bedroom has French windows and varnished wooden floor. I can't clean it on my one and this is the reason why I always rely on this company. … Read Full Review

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★★★★☆

“oven cleaning”

Written on: 13/12/2013

I needed my oven perfectly cleaned and I decided that it would be better to hire professional cleaners instead of wasting my free time on cleaning. This was the first company I came across and after looking for some reviews regarding their job, I decided to give them a try. From the phone call to the job done, everything was pretty good, including the price that I paid. There was only one thing that disappointed me and that was the fact that on the day of the service the cleaners were late with… Read Full Review

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★★★★☆

“cleaning went great”

Written on: 09/12/2013

I was quite specific on what I needed to be cleaned and how. There was the lounge that had to be thoroughly wiped and dusted. Also, I figured that if the cleaned were coming I could make a good use of them and had them wash the windows as well. They are big and surround the whole place and it's quite eye-catching if they're not clear. Most of the service went up to my expectations and the guys that came were very friendly and polite in general… Read Full Review

Fantasticcleaners's Comment

Written on: 13/12/2013

Dear Mrs Edwards-Alexander,

We would like to once again express our deep and sincere apologies for the great inconveniene we have caused you.
Please be advised that further actions in order to prevent such situations have been already taken.
As customer focused company our main goal is to learn from our mistakes and constantly to improve ourselves and this is why we would like to thank you for your honesty as it will help us do so.

Please also accept our apologies for that behaviour of our operative, we would like to assure you this is not tolerated and is not a practice of ours.

Rest assure we will do our best to rectify everything we did to disappoint you.

What we value the most is our customers' satisfaction and we would like to thank you for giving us the chance to take proper actions to sort out the situation.

Kind regards,

Fantastic Cleaners

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★★★★★

“I used their after-builders clearance service and it...”

Written on: 06/12/2013 by joselynserna3 (2 reviews written)

I used their after-builders clearance service and it went great. The cleaners were brilliant and their high level of responsibility and timekeeping was excellent. The flat got cleared of all the building waste and it was all thrown away. I did not have to lift a finger, thanks… Read Full Review

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