Fantastic Cleaners Reviews - www.fantasticcleaners.com

★★★★☆
4.5 / 5
195
91.8% of users recommend this
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Latest Reviews

★★★★★

“all was fine”

Written on: 23/01/2017 by markbrr36 (1 review written)

I had no problem with the service.The cleaner did everything I mentioned, was experienced enough to do a nice job… Read Full Review

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★☆☆☆☆

“Not Fantastic ”

Written on: 19/01/2017 by Dillonbr130 (1 review written)

Terribly disappointed. I think the problem in London is there's so much demand, they will always get the work despite the overpriced and poor service. Don't think the problem neccesarily lies with the employees though, they probably don't get paid much. On the positive side, they can always get someone there when you need them, they just may not actually be able to do what you need, and you won't get any money back… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 19/01/2017 by Dawsono444 (1 review written)

I used them for the second time, this time however I was sadly disappointed. I let them in to clean and as the next morning was when I had to check out I left my key as I had done before. This time they broke my freezer door. I have now received a check out receipt from my landlord stating this. I have spent the day trying to contact them so I can at least get the money I will have to pay for it to be fixed along with my £95 paid to clean the place however no one has gotten back to me. I… Read Full Review

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★★★★★

“professional”

Written on: 17/01/2017 by linda38 (1 review written)

Every square inch was scrubbed down to perfection.Cleaning was thorough,I liked the result… Read Full Review

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★★☆☆☆

“Poor cleaning”

Written on: 14/01/2017 by Camillej48 (1 review written)

I have used this service before so returning was a no brainer however this time around the cleaning was appalling. Don't get me wrong the house was cleaner than when they started. However for 10 hours in a 3 bed, 3bath with kitchen and a lounge I expect that at least the bathtubs are cleaned, surfaces dusted including TVs and shelves and that all bins be taken out. The service was haphazard and very disappointing. To make matters worse a toilet lid was broken by staff and I got to find out… Read Full Review

Fantasticcleaners's Comment

Written on: 16/01/2017

Dear Camillej48,
Thank you for your honest feedback and accept our apologies for the inconvenience caused.
Please kindly let us know of your reference number or call our customer care department for assistance
Rest assured the case will be discussed with the relevant people for further actions.

Regards,
Fantastic Cleaners

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★★★★★

“Oven ”

Written on: 27/12/2016 by raythom (1 review written)

Cleaner was qualified enough to deliver a good service. The oven was cleaned very well… Read Full Review

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★★★★★

“carpet and upholstery ”

Written on: 22/12/2016 by keithbr (1 review written)

They cleaned the upholstery and living room carpet.Amazing service and it did not cost me a fortune… Read Full Review

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★★★★★

“Professional ”

Written on: 16/12/2016 by alexamill (1 review written)

Nice service. Arrived promptly and was really helpful. My carpets look better now.Thank you… Read Full Review

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★★★★★

“Cleaning was good”

Written on: 15/12/2016 by wandaease (1 review written)

The cleaner was really detail oriented and she made sure not to relocate any of the items, put everything back in place. Good quality of the service… Read Full Review

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★★★★★

“Carpet”

Written on: 14/12/2016 by paulinerei (1 review written)

I had not managed to remove the stain but they did. The service is really efficient, the price was acceptable for such nice work… Read Full Review

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★☆☆☆☆

“Terrible. Terrible customer service and rubbish cleaning!!”

Written on: 09/12/2016 by Anniemackinder (1 review written)

Terrible, overpriced, lady was late twice. The customer service is terrible and the staff just rude. They clearly are a big corporation with no personal touch… Read Full Review

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★★★★★

“it was ok”

Written on: 05/12/2016 by JuliaE33 (1 review written)

Paid for a deep clean of my mother's property. I was so pleased when the lady completed the job. The whole place was cleaned very well, she was nice and very polite… Read Full Review

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★★★★★

“Service and price - all was fine”

Written on: 30/11/2016 by toby34 (1 review written)

The service I received from them was good. My property was cleaned very well, the price for such work was fair. They're reliable and with good attitude… Read Full Review

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★★★★★

“Great job from these guys! ”

Written on: 29/11/2016 by kevrei (1 review written)

Will keep this short. The team came 15 mins late, but managed to make it up for the lost time.I did appreciate their effort to clean the sofa and carpet professionally… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 27/11/2016 by EricaReilly (1 review written)

Poor service late rude no customer care over priced… Read Full Review

Fantasticcleaners's Comment

Written on: 28/11/2016


Dear EricaReilly,
Thank you for taking the time to write your honest feedback.
We are deeply sorry for the caused inconvenience.

Our customer care department is at your disposal.

Kind regards,
Fantastic Cleaners

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★★★★☆

“Good quality of cleaning job”

Written on: 24/11/2016 by lizstew73 (1 review written)

The cleaner they sent was qualified enough to do the job properly. It took several hours to clean all areas and I appreciate all efforts. Nice service… Read Full Review

Fantasticcleaners's Response to lizstew73's Review

Written on: 28/11/2016

Dear lizstew73,
Thank you so much for your positive feedback!
We're really pleased to know you were happy with the service you received.
It will be a pleasure to assist you again in the future.

Best Regards,
Fantastic Cleaners

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★☆☆☆☆

“Terrible service ”

Written on: 23/11/2016 by kcLittle422 (1 review written)

I took up cooker deep clean service. Cleaners put excess water and messed up my oven. They had someone come round and tell me it will dry up and work again. After a week it did not. They said they would send an electrician on a given day, I took a day off and no one came. They refused to both refund my independent electrician who confirmed water damage and refused damage on cooker. Avoid at all costs!!!… Read Full Review

Nadiahaque's Comment

Written on: 01/12/2016

This has now been resolved and fabtastic services have gone above and beyond to resolve my query in a very efficient manner also

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★★★★★

“cleaning service”

Written on: 27/10/2016 by Jake6 (1 review written)

Good service and customer support. I was pleased with the job they did, communication was easy and the price was acceptable.Thanks… Read Full Review

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★★★★★

“Carpets”

Written on: 24/10/2016 by nicolebt (1 review written)

Recently had my carpets cleaned and result was great. I liked the detergents used and the fresh smell after cleaning. I would pay for the same service again… Read Full Review

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★☆☆☆☆

“NOT SO FANTASTIC. RUBBISH!”

Written on: 20/10/2016 by Hayesjp1983 (1 review written)

During an end of tenancy clean and garden tidy "Fantastic Cleaners" left 10 or more sacks of garden rubbish piled up in the shared alleyway between my own property and the tenanted property next door for over a month. Despite repeated calls (five so far)to the managing agents of the tenanted property, the rubbish has still not been cleared. Additionally, rather than open the gate to the tenanted property one of the gardeners tried to climb over the gate using my gate as leverage. Luckily, I… Read Full Review

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