Fantastic Cleaners Reviews - www.fantasticcleaners.com

★★★★☆
4.5 / 5
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Latest Reviews

★★★★★

“My amazing experience with Fantatsic Cleaners”

Written on: 31/01/2015 by TuckerStokes (1 review written)

A few days back we had these cleaners at our place. There were three of them as the job was pretty big, I wanted the place to sparkle and not a speck of dust to be floating in the air. Booking was easy and they were about to send the cleaners after just a day. They came with a car, unloaded all they equipment, looked around and warned me that the booked hours might not be enough for them to finish everything. Well, I told them just to start and we'll see where it goes. They worked well, at a… Read Full Review

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★★★★★

“Reliable deep clean service”

Written on: 27/01/2015 by PaytenRuiz478 (1 review written)

We had a special occasion and I've decided to have the luxury of booking someone to clean the place thoroughly. I called their line and the sales agent asked me to order my priorities so he could suggest a number of hours. Our place is not very spacious but I really wanted it to shine so when he suggested 2 cleaners for 4 hours, I amiably accepted. The team came the next day, got a quick look around and said that they'd do everything they could for the hours. By the end of the appointment it… Read Full Review

Fantasticcleaners's Comment

Written on: 30/01/2015

Dear valued customer,

We thank you for the most honest feedback. As a customer focused company, our only goad is to please the client's wishes and priorities. However, the estimate over the phone is an approximate value and on some occasions the cleaners finish up sooner than the estimated time or need a few more minutes to cover every area, like in your case.

We are happy that you liked the end results and hope that we can do business again in the future.

Best wishes,
Fantastic Cleaners

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★★★★★

“The carpet is like new”

Written on: 23/01/2015 by Karma316 (1 review written)

Carpet cleaning was really spot on. And all the spots and stains have come out! I was impressed with the dedication of the cleaner - we live on the second floor and he has brought up his carpet machine by hand, hauling it up the stairs as there is no lift. I did not expect for it to be so noisy but the steam really did a number on all those old stains. Everything came out and I am really grateful! The carpet smelled a tad off until it's dried up but it showed it's true colours after several… Read Full Review

Fantasticcleaners's Comment

Written on: 26/01/2015

Dear valued customer,

We appreciate the time you have spent to write such a nice review of our carpet cleaning service. The hot water extraction machine is a powerful method for removing almost any kind of stains. It is a bit noisy when it injects the steam and sucks it back but as you have experienced, it works flawlessly.

You can contact us again whenever in need of our household services.

Best wishes,
Fantastic Cleaners

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★★★★☆

“Professional and timely service”

Written on: 19/01/2015

Really professional service. I've been using their services for about a year or so and we've always been on good terms. I've had some complaints over the years but they were quick to rectify them. Now we have this amazing cleaner who we call every time I can't juggle with work and keeping the home in a neat condition. I have my own detergents which I insist on being used and it's ok with them. I really like the way the place is after the cleaner's visit - wherever I put my hand, there is no… Read Full Review

Fantasticcleaners's Comment

Written on: 26/01/2015

Dear valued customer,

Thank you for the nice words and continuous usage of our services. We do apologise for the minor inconveniences caused but as you are aware, every complaint is dealt in a timely and professional manner. Every customer feedback is precious to us as it helps us grow internally as a company and we thank you for that.

We do hope that we will stay your first choice cleaning provider for the future.

Best wishes,
Fantastic Cleaners

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★★★★★

“Review of Fantastic Cleaners ”

Written on: 14/01/2015 by carlathompsoncarla (1 review written)

Our regular cleaner is great and always very thorough when it comes to covering area. She comes in on a fortnight basis and is always gone before my husband or I are back from work. Apparently, I am so used to her being around that I just noticed her absence when we were away from London for the holidays and we canceled an appointment. The property had become a playing field for a herd of dust bunnies by the time we were back and that's when I really understood how important our Fantastic… Read Full Review

Fantasticcleaners's Response to carlathompsoncarla's Review

Written on: 16/01/2015

Dear Valued customer,

Thank you for posting your personal experience with us.

As a customer focused company, we are always discrete and respect the property we're called to. We value your feedback and it makes us happy that we are going to continue our partnership through this year as well.

Best wishes,
Fantastic Cleaners

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★☆☆☆☆

“Late and totally unreliable”

Written on: 12/01/2015 by AylaMcAllister30 (1 review written)

This is the worst cleaning company I have ever come across. Do yourself a favour and book another company to save yourself the hassle of dealing with incompetent unprofessionals… Read Full Review

Fantasticcleaners's Comment

Written on: 14/01/2015

Dear Valued Customer,

Thank you for the most honest feedback.
As a customer focused company we deeply regret for leaving you with such experience.
It's our main aim to reach our customers' satisfaction and we do strive to assist further in shortest terms.
Please contact our Customer Care department at your best convenience so the necessary further actions can be taken.

Kind regards,
Fantastic Cleaners

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★★★★★

“Fantastic is the name”

Written on: 05/01/2015 by RayneMalloy36 (1 review written)

Having a professional cleaner over was like Christmas all over again. Having prepared a couple of dinners for a bunch of people could be really exhausting and I reckoned at least not to do the cleaning as well. Fantastic Cleaners were great and they surely lived up to their vibrant name. A group of cleaners visited us between Christmas and NYE, I think it was the 28th. The help was really appreciated as they simultaneously cleaned the mess from all the relatives coming over for Christmas and… Read Full Review

Fantasticcleaners's Comment

Written on: 16/01/2015

Dear Valued customer,

We would like to thank you for the nice words about our work. We pride with our availability through holidays and weekends because that makes our customer's live easier by helping them with all the household work.

It was great doing business with you and we hope we could offer you our services if you need a professional service again in the future.

Best wishes,
Fantastic Cleaners

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★★★★★

“ carpet cleaning”

Written on: 02/12/2014 by Desalegn (1 review written)

Someone came and did a carpet cleaning this morning and I was very happy with the job. He was quite professional, friendly and efficient with his work. I will absolutely recommend him to friends and family. Another thing I've noticed was he arrived on time and he was very helpful. I had no power in the house so he went to the neighbours and organise everything… Read Full Review

Fantasticcleaners's Response to Desalegn's Review

Written on: 03/12/2014

Dear Desalegn,

Thank you for your kind words and for taking the time to share your experience with us.

As a customer focused company, what we appreciate the most is hearing that we have managed to exceed our clients' expectations and have provided a hassle-free service despite the minor obstacle.

We can assure you that we will provide the same level of service to the family and friends you have recommended us to.

Looking forward to serving you again in the future!

Kind Regards,
Fantastic Cleaners

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★★★★☆

“I had no problems with the team.”

Written on: 24/11/2014 by Lucas_Jarvis (1 review written)

The bathroom and the living room were cleaned fast. The storage stools, the mirror cabinets and all the tiles were spotless. One of the rugs had few spots and I pointed them. After that they were removed with the eco-friendly products. I liked the fact that the woman on the phone was polite during the booking process. Also, the cleaners were friendly while cleaning at home. … Read Full Review

Fantasticcleaners's Response to Lucas_Jarvis's Review

Written on: 16/01/2015

Dear Valued customer,

Our Fantastic team thanks you for your nice words.

We appreciate all feedback posted here and we pride with our professional cleaning services. Customer satisfaction is our top priority and we are happy that we have made you happy with our work.

Best wishes,
Fantastic Cleaners

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★★★★★

“Prompt and professional carpet cleaning”

Written on: 21/11/2014 by Haynes290 (1 review written)

Carpets cover most of the walking space in our flat. You can imagine it getting quite dirty through time with all the people stomping around. The service was hold up through this firm and they delivered really good cleaning. All the carpets were steam-cleaned and then dried professionally. We were also advised to keep the place ventilated for them to dry out completely. After they did, we were treated to a fully cleaned and fresh property and could walk around barefooted. No fuss, no mess, they… Read Full Review

Fantasticcleaners's Comment

Written on: 03/12/2014

Dear Haynes290,

We were happy to read that you were pleased with our carpet cleaning service. We consider ourselves as one of the leading carpet cleaning companies in London, we use the newest technology which is a hot water extraction system, this is better than steam cleaning, but often referred to as one and the same. Clean carpets do make a home so cosy and welcoming as you must have noted when walking around barefooted, we were happy to have renewed your carpets.

Kind regards,
Fantastic Cleaners

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★★★★★

“I was happily surprised when I checked their site and...”

Written on: 20/11/2014 by joethebutch (1 review written)

I was happily surprised when I checked their site and saw that they were offering Autumn deals. That means they often update their deals and are generally active and involved, which is a great quality in a cleaning service provider. We booked the 6-hour deep clean + supplies included. It seemed like the most appropriate choice when I described our situation to their office representative. He diligently promised to take care of all the organisational matter and I ought not to worry about a… Read Full Review

Fantasticcleaners's Response to joethebutch's Review

Written on: 03/12/2014

Dear Joe,

Your comments have warmly effected our office staff, in your review you have highlighted our efforts to provide up-to-date offers and discounts to our valued customers. Also you praised our cleaning services teams work and appearance, we thank you.

We really do try our best to give value for money and we are constantly striving to employ not only hard working team members, but also people who understand our customers needs and who are kind and positive. And hearing such honest words of praise makes us go all warm and fuzzy inside.

Thank you again for this great review as it will help more people find out how truly fantastic we are.

Kindest regards,
Fantastic Cleaners

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★★★★★

“It was a good investment in such efficient cleaning”

Written on: 10/11/2014 by sarah05 (1 review written)

I had a good experience with them. They truly are great as everyone says. The living room area was my biggest concern. The cleaning team did an outstanding job removing a major red wine stain on my favourite carpet. These guys are really good. No doubt I will use them again… Read Full Review

Fantasticcleaners's Response to sarah05's Review

Written on: 03/12/2014

Dear Sarah,

Thanks so much for booking our services on the recommendation of a friend.
Our carpet technician was thrilled to have removed the stubborn stain from your living room carpet and to have another pleased customer.

Looking forward to providing you with another service in the future, maybe we can help with your garden next time or oven cleaning or perhaps jet washing your patio.

Kindest regards,
Fantastic Cleaners

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★★★★★

“I loved the firm and its employees. The price was just...”

Written on: 07/11/2014 by spencer81 (1 review written)

I loved the firm and its employees. The price was just and final and the cleaners made the whole property spotless. They have even noticed and wiped the dust off the rather bulging edges of the door cases (the property was inhabited for quite some time). The whole sink had become yellow from the time wearing it down. The cleaners took care of that and returned the sink to its former snow-white shininess. Fantastic Cleaners were great and I don't have any hold-ups against them… Read Full Review

Fantasticcleaners's Response to spencer81's Review

Written on: 16/01/2015

Hello,

We would like to express our gratitude for sharing your personal experience with us. It is our goal to achieve high customer satisfaction rate and we are happy that our team has managed to restore the property's shininess.

Thank you for taking the time to post this review.

Best wishes,
Fantastic Cleaners

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★★★★★

“Window cleaning ”

Written on: 30/10/2014

There's something about deep cleaning that twice a year has me reflect on things such as past choices, genetics and the meaning of life, in general. And the most thought-provoking, regret-inducing feature are the windows. They make me wonder what kind of state exactly I was in when I bought a house with a conservatory - I mean, did someone drug me and then made me sign the papers, was I recovering from a lobotomy, had I been licking frogs, just so many, many questions. Trying to reach up to the… Read Full Review

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★★★★★

“Honest and professional cleaning firm”

Written on: 29/10/2014 by AlfredoO'Grady (1 review written)

Using Fantastic Cleaners has made my domestic meddling a lot less than before. It was almost reduced to minimum, I no longer have to do the mopping, wiping and scrubbing oven the dirty oven hob. The situation has been like this for almost a year and it has greatly improved the cleanliness of our home and extended my 'me time' a lot. The cleaning lady is always the same so if you like a cleaner you can request to have him specifically for the regular cleaning every time. The price is not high… Read Full Review

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★★★★★

“They brough the shine in our place.”

Written on: 28/10/2014 by joeeoj (1 review written)

I had the (annoying) task to get our place cleaned so finding a suitable company was a must. Fantastic Cleaners had a major positive feedback base around the internet so i guessed why not. Their sales rep was quite nice and took my request with the expected professionalism and walked me through the cleaning process. Then the cleaners came, greeted me and quickly spread out to start scrubbing and wiping. Their work was quite meticulous. The oven was a bit dirtier than I'd consider it being in… Read Full Review

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★★★★★

“We had upholstery cleaning for all of the furniture in...”

Written on: 24/10/2014 by calebhenderson (1 review written)

We had upholstery cleaning for all of the furniture in our flat. It was about time we dusted it all and it was cheaper to do it all in one go so 'why not'. Booking with Fantastic Cleaners was easy and the team was at our place some days after. They were great and sucked all of the dirt and dust out of the fabric within a few hours. Now when I sit on the sofa, I can no longer enjoy a small cloud of dust, erupting from between the cushions and flickering on the autumn sunlight. The cleaners were… Read Full Review

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★★★★★

“Cleaning is a tedious and tiresome task so I better...”

Written on: 23/10/2014 by Willis123 (1 review written)

Cleaning is a tedious and tiresome task so I better leave it to someone who's been paid to do it. The Fantastic cleaners were awesome and did not back down on any of the chores I set for them. There was scrubbing, there was mopping, there was reaching strategically high-places cobwebs. Everything was done nicely, leaving a better tidier property. Thanks a lot… Read Full Review

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★★★★★

“A big 'thank you' to the Fantastic team”

Written on: 22/10/2014 by TobyWoodward (1 review written)

Productivity is always something I consider one of the best quality in someone. And these lads have it. The Fantastic Cleaners really are fantastic and clean like we're going to put the property up for sale and everything has to be sparkling for the visitors. I even thought they were even going to put up drinks and cookies. The team did really well, the standard of the cleaning was as high as it can get and the negative bits (they can't even be called negative, more like "not the way I would… Read Full Review

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★★★★☆

“I like the way the team managed their time. First...”

Written on: 21/10/2014 by AntoineJohnston (1 review written)

I like the way the team managed their time. First thing they did when they came was to spread the tasks through them and everyone took off to their part of the house. All in all, it was a good cleaning including some glitches like arriving a bit late. The cleaning of the carpets was carried out nicely and a special attention was paid to the bathroom… Read Full Review

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