FK Domestics - www.fkdomestics.co.uk

Agreed with every single point outlined in all the -ve reviews posted in this forum. this agent is unreliable and behaves unprofessionally. (1) terrible customer service - did not sent notification when cleaner is late or didn't show up. (2) failed to deliver agreed service - requested the same regular cleaner but agent sent a different one every week with time and date change in last min.(3) Cleaner has very basic skill, is unprofessional and arrived 3+hours late with no notification from agent. (4)agent refuses to refund undelivered service. (5) agent did not reply email when a written complaint is filed. (6) agent avoids handling complaint. Not recommendable. Avoid at best.

Very disappointed with this company!

This company request you to pay in cash to the cleaner and then a fee to them for their "service".

The minimum they must do is to inform you if cleaners are not coming and to arrange new dates; in three different opportunities I found myself ringing the office as the cleaner wouldn't show up and I would be waiting for them at home.

In one opportunity I was told that the regular day was changed by the cleaner but was never informed about it.

I wouldn't recommend this company.

I gave been a client for this company for five years and their service has gone downhill since then.

I am writing to complain about the cleaning service this company is offering. They are often late, or never bother showing up. Most have just arrived to the UK from Eastern Europe and barely speak any English which makes communication difficult! They don't understand what you are saying and so don't do what they want.

I have not had a regular cleaner attend for more than one month without getting replaced on a regular basis. It is in convenient and time consuming to keep introducing a new cleaner to the property and show her what to do and how I need it to be done.

I have been a client for them for more than 5 years and this is how they treat their loyals!

I find house cleaning hard because I am not good at it but when your company came to the picture, all things were better. Your cleaners in London were warm and friendly. I was satisfied and happy of the result. What was great is that your company did not ask too much from me. Good job guys!

I was positive that cleaning agencies London can do the cleaning job. My friend suggested your company to me and I trust my friend. She also mentioned that your cleaners went to thorough vetting procedure. I was happy I heeded her suggestion because my life is now better, easier and brighter. Good job guys! I will call for more.

When I started my own business, I rarely had the luxury of time to clean my home. I am used to cleaning my place and I love doing it. But since I have other priorities, I recognised the fact that I needed help. Good thing your house cleaners in London were there. Your cleaning crew were very efficient and nice. They did everything which I asked them to do and I was so pleased to see the results. Now I know that I no longer have to worry about my home because I know that you take good care of it. Thank you guys.

You guys are simply the best and it is no wonder why your customers are giving you great ratings. If only I could give you a rating of 10! Your carpet cleaning service here in London is amazing. I never thought that my carpets can look as clean as this. It almost seemed like when I first bought it. I am really impressed with your work. This service is a good buy and it is definitely worth every penny.

I was about to have a busy schedule for a couple of weeks and this forced me to hire someone to help me out with the chores at home. I searched online for house cleaning companies in London and chose your company because a lot of your previous customers seemed to be very satisfied. Your cleaner was punctual which I really appreciated and she handled everything including the special instructions which I gave her. Everything was perfect at home and I am so happy I booked your house cleaning service.

Our flat had been in a mess for quite some time now. My flatmates and I were all so busy and we had no choice but to hire someone to do it for us. We looked on the internet and there were a lot of cleaning agencies in London but we were pretty impressed with the reviews that you had so we chose you. We were crossing our fingers with the hope that we made the right choice and good thing is that we did. Your staff were well rounded, polite and professional. They listened to what we wanted to be done and they explained how they would do it. In short, they were so good and we were delighted with the home cleaning service.

I live together with my boyfriend in Central London but we are both so busy that we don't have any time for cleaning. That is why a few years ago we decided to book your house cleaning service. Since then we have been really happy with our cleaning lady and your company as a whole. Our cleaner cleans everything from top to bottom and thanks to your company I have a lot of free time. Your services are top class!