Clean Simply Reviews - www.cleansimply.co.uk

★★☆☆☆
2.1 / 5
19
26% of users recommend this
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Latest Reviews

★★★★★

“Great Tenancy Cleaning Service ”

Written on: 11/02/2016 by MarquisMcCullough (1 review written)

We have used Clean Simply for an end of tenancy cleaning. Easy and convenient booking online. A few minutes later, we had a call back and with no waiting on hold, no transferring calls, very quick and easy we had a booking done. The agent gave us a proper quote and a fixed price with no hidden costs. Surprisingly, on the day of the cleaning, the cleaners arrived all the way up to Edware, on time. Also, I have to mention that they had all the equipment needed for the job. The job was finished… Read Full Review

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★☆☆☆☆

“Runaway from this company”

Written on: 10/02/2016 by Palmerte11 (1 review written)

Absolutely trouble service and customer service if u want to throw your money away go head and use them Never confirmed appointment and never responded to calls or email was told we do not deal with complaints Worst cleaning Company in the world a have used different company in different countries runaway and do not use… Read Full Review

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★☆☆☆☆

“DO NOT USE ”

Written on: 10/02/2016 by noliveira (1 review written)

We booked this company for an end on tenancy work. Most unprofessional company i have ever worked with, they sent one One person to clean our one bedroom flat, she came with a 'nanny's grocery trolley bag' She could not speak any English what so ever and I felt really bad for her because she was an elderly woman. She dint know what to do or to what extent the flat needed to be cleaned. When I called to company the guy there was very rude and all he kept saying was "send us an email with your… Read Full Review

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★☆☆☆☆

“Please AVOID, waste of money”

Written on: 07/02/2016

End of tenancy cleaning, £115 paid, Cleaner protended didn't speak English, left alot of areas untouched, after pointing out to her, she mopped over them rather than clean them properly, Her worst cleaning was the kitchen which needed most care. She was in such a rush to take her cash and leave!! Customer service on the phone was rude and aggressive, and stopped answering my call! Email communication, they replied once and were not interested to compensate or send the cleaner again, and… Read Full Review

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★★★★★

“BEST CLEANERS EVER! TREMENDOUS WORK! THANKS A MILLION! ”

Written on: 01/02/2016 by KoltonSalisbury (1 review written)

I am more than happy to take the time and thank to the cleaning company who simply did miracles and cleaned what seemed uncleanable. At my mother's request, we decided to rent an old flat she owned. She had let a strange person to live in it for free but she had left an absolute mess - stains all over the carpets, plenty of mould in the bathroom, greasy oven, and disgusting smell everywhere. I had no idea where to begin and how I would manage to clean it all up. All this seemed MISSION… Read Full Review

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★★★★★

“PROFESSIONAL CLEANERS AT AFFORDBALE PRICE”

Written on: 28/01/2016 by EliezerJenkins1947 (1 review written)

1. I booked Clean Simply to perform an end of tenancy cleaning, and I am so pleased I did it. I was quoted £95 for one-bedroom flat, which included oven cleaning (not steam cleaning), cleaning the windows from inside, and bathroom lime scale de-scaling. I was asked to add an additional carpet cleaning, which I didn't book because I have all rooms wooden floors. I love a clean house, and I feel like I'm constantly running around cleaning mine, so to not have to do this was such a treat! They… Read Full Review

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★☆☆☆☆

“Do not use! Damaged sink and terrible customer service. ”

Written on: 30/12/2015 by Donte83 (1 review written)

Following a pretty average end of tenancy clean, these cleaners left a chemical on our sink which has left it covered in rust. We reported it as soon as we saw it, which it being Christmas was more than 48hrs. I cannot believe how bad the customer service has been since then. They have point blank refused to even acknowledge our feedback, and have been rude and aggressive on the phone. It's has left me feeling pretty shaken and with a couple of hours cleaning up their mess to do (if indeed we… Read Full Review

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★☆☆☆☆

“Worst cleaner ever”

Written on: 27/11/2015 by KaylieWells421 (1 review written)

I employed them to do end of tenancy cleaning in my flat and move in cleaning in my house. Both were of terrible quality. Shelves were not cleaned, floor was dirty after being suppositely mope.... The list is very long. On top of it, I paid for cleaning of outside of windows and that was not done. I could not explain to the cleaner as she did not speak any English. I have emailed and rang the manager who was rude and unhelpful. I had to reclean the flat and house after they came. AVOID AT ALL… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST ”

Written on: 07/10/2015 by Gillespie368 (1 review written)

Booked end of tenancy cleaning with Citi Clean. 2 cleaning ladies showed up with a trolley, no Hoover or mop. When I returned to the flat to do a check, I could see they had done a terrible job. They had also stolen my new mop and a brand new mattress topper (!?) I took photos and documented everything - the kitchen fan had not been cleaned, the fridge was filthy, shelves had not been cleaned etc. (the list was long) and sent it to citi clean to get them to redo the job according to the 24 hour… Read Full Review

Bhavikjobanputra's Comment

Written on: 22/10/2015

Thank you for this, I was just about to book them for an end of tenancy clean. I will definitely not book them now

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★☆☆☆☆

“Terrible service”

Written on: 01/10/2015 by McNeilldo355 (1 review written)

I booked an end of tenancy clean to be completed while I was at work. They phoned to say they were running 1.5 hours late. When I got home I found that they had never bothered to show up… Read Full Review

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★☆☆☆☆

“Clean Simply / Citi Clean - DO NOT USE!”

Written on: 15/09/2015 by myHollis250 (1 review written)

Used this company for an end of tenancy clean. Their first visit left a number of areas untouched, whilst their second visit did very little to rectify the situation. I now need to engage a different company to correct their shoddy work. They also trade as Citi Clean. Despite the slick looking website - do not be fooled. This was the furthest from a professional clean possible. If you value your deposit - DO NOT USE THIS COMPANY!!! … Read Full Review

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★☆☆☆☆

“STAY WELL CLEAR !!!! JUST SO BAD.”

Written on: 08/09/2015 by rcooper86 (1 review written)

The cheapest option is never the best ... i wish i researched them more closely, as i would have found similar reviews to what i am about to write. the lady who turned up on her own to do a whole end of tenancy clean was nice, but hardly spoke English, but that aside, how could she do the clean in 4 hours? standard was poor, but she did the bear minimum. On further inspection after stupidly paying her (and feeling sorry for her, but there's noway she got much of that cash), i found that the… Read Full Review

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★☆☆☆☆

“Stay away - bad cleaning job, damaged property and rude ”

Written on: 03/06/2015

Hello all, Just a warning – do not use this cleaning company (called both Simply Cleaning / Citi Clean). We live in Islington, London and we had an end of tenancy clean with this company. Firstly the flat wasn’t cleaned properly. We had to clean the house for 3 hours ourselves after the cleaner left (we sent her off as we just were fed up of waiting around for her to finish, she was really stressed and it was getting late – it was just quicker to finish it off ourselves). The floors… Read Full Review

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★☆☆☆☆

“ I requested a quote from Simply Cleaning / Simply...”

Written on: 27/04/2015

I requested a quote from Simply Cleaning / Simply Clean when I looked for an end of tenancy cleaner. I used their online form which requires that you give your address, phone number and date for the cleaning I received a quote but decided to go with another supplier. I never booked any cleaning service from Simply cleaning. On the last day of my tenancy a lady turned up at my flat and said she was sent by Simply Cleaning to clean my flat. I explained this was a mistake and asked her to leave… Read Full Review

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★☆☆☆☆

“TERRIBLE LOST DEPOSIT AVOID AT ALL COSTS”

Written on: 13/04/2015 by pariah66 (1 review written)

Terrible service - steer clear - one girl sent over to do end of tenancy clean on her own - said it would take 4 hours - took nearly 5 as she struggled to complete on her own. We asked for certain things to be done properly as a lot was left dirty an uncompleted and she was in such a rush to leave that she ended up crying and seemed very put out to have to finish her job. We ended up calling the company back to request a re clean / refund but after the 24 hour period as the landlord wasn't… Read Full Review

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★☆☆☆☆

“AVOID. DO NOT USE THIS COMPANY. RUDE AND CAUSES DAMAGE”

Written on: 20/12/2014 by ktNewman454 (1 review written)

AVOID. DO NOT USE THIS COMPANY. CAUSED SERIOUS DAMAGE AND COST. Hired them for end of tenancy cleaning incl. cleaning of upholstery and curtains. I had a shock when I came back and saw what they've done - cleaned curtains hanging, and left everything soaking wet. The flooring was soaked, yet to be seen if the wood will lift up and flooring might need to be changed. Worse even, when I called to politely enquire about what was going on, the guy laughed and shouted at me saying I should… Read Full Review

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★☆☆☆☆

“Totally unprofessional service - waste of time and money ”

Written on: 11/12/2014 by ArielHurley (1 review written)

Please check out the appalling reviews of Simply Cleaning on Yelp and Mumsnet. I really wish I had before booked them for an end of tenancy clean, now I see that others have had similar experiences i.e. been duped out of their money in return for an extremely poor quality service. I made the stupid mistake of paying the full amount in cash to them on the understanding that they would do a 're-clean' free of charge after they had failed to complete even half the job in 8 hours (having said… Read Full Review

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★★★★★

“End of Tenancy Cleaning ”

Written on: 18/03/2014 by AdamsJ4 (1 review written)

Booked these cleaners for an end of tenancy cleaning on the basis of their's great online reputation, and I'm super glad I did. The entire process was smooth, and easy. I was quoted £130 which included such pesky things as cleaning of the ovens, inside windows, and shower screens (three chores that are not in my talent bank when it comes to house work). You could add on additionals such as carpet cleaning, outside windows and wall washing, but I didn't think this would be necessary for an… Read Full Review

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★★★★★

“Best Cleaning Company ”

Written on: 02/10/2013 by J4mes31 (1 review written)

I just wanted to let others now that this is the best cleaning company I have ever came across. I've used many cleaning companies before to clean my properties but I have to say that the cleaners from cleansimply astonished me with their professionalism. They're always punctual, speak good English, and work very hard. I had tenants that left one of my properties in very bad state and cleansimply send me a brilliant team that managed to put the sparkle back. Would definitely recommend to family… Read Full Review

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