shocked & disgusted

Beck & Call Services - www.beckandcall.co.uk
★★★★☆
4.1
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DaliaCobb325's review of Beck & Call Services - www.beckandcall.co.uk

“shocked and disgusted ”

★☆☆☆☆

written by DaliaCobb325 on 02/12/2016

I called to enquire and get a quotation for cleaning my home. The rude lady on the phone said she couldn't understand me, and said I'd need to speak English! She then hung up the phone! I was born and educated in London, and am deeply offended.

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Beckandcall's Comment

Written on: 15/12/2016

Dear Client, my name is Angela and I am a manager at Beck and Call. I just came across your review. I must admit I am quite unsettled and shocked that our company may be associated with the kind of reply you describe. I will very much appreciate if we can verify if this was really some of us who replied and our number which you called. Please do get in touch with us. Rudeness and lack of attention are something completely unthinkable for us and I want to make sure that if this was some kind of incident it is not repeated. And of course, I want to be sure we rectify the situation and make you feel better about us. Unfortunately, some problems can assail us unexpectedly and it is then important that we resolve them. You can call the number above or email us, writing to my personal attention. We owe full respect to all clients who call us and unconditional apology if we are in the wrong. And we want to make things good!

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