Read and write reviews of Citibank personal finance products and services.
Review by
crap118
on 15th Jun 2009
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User Rating : 0
Respect : 0
Item: Citibank Access Account
Internet banking:Your debit card is connected to your login name so if you lose your card or your card expires you will not be able to view your account/s online and you'll have to wait till the new card arrives to get back online, it can take over a week. I notice that every night at about 9PM you can't view your transactions or your payments you have set up. When i send a message online it takes almost 2 days to get a reply and the reply usually has no real answer to my question but ...
crap118's full review | 363 words
Review by
greentone
on 15th Jun 2009
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User Rating : 2
Respect : 0
Item: Shell Mastercard (citibank)
I had problems for the first 3 months when Citi did not apply the correct 3% rebate rates to my Shellpurchases and only issued 1%. They stated that the Shell service stations I was using did not qulaify as proper Shell service stations under their Shell Mastercard scheme. I asked how could a customer could know the difference between franchised and standard Shell service stations, so they sent me a list of all qualifying service stations...and all of the places I used my card were on that ...
greentone's full review | 211 words
Review by
Guest.
on 1st Jun 2009
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User Rating : 3
Respect : 0
Item: Citibank Access Account
I have been with Citibank now three years, and find that their levels of service are not that good compared to the other two banks I bank with.
It is totally frustrating not to be able to talk to someone in The UK, and not having any local branches you can call into to discuss your account is frustrating, unless you live in London, where you have branch ...
Guest's full review | 125 words
Review by
Guest.
on 26th May 2009
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User Rating : 0
Respect : 0
Item: Shell Mastercard (citibank)
Fraudulent items on my account from August 2008 have still not been sorted out. An official complaint has not been acknowledged and now the ombudsman is my only option. Needless to say, once this has been sorted out I shall be closing my Shell Mastercard
Guest's full review | 56 words
Review by
weesmiley81
on 23rd Apr 2009
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User Rating : 1
Respect : 0
Item: Shell Mastercard (citibank)
I used to think my Shell Mastercard card was great, extended warranty on appliances, cash back etc etc. The list of benefits was huge. Although today (having had my extended warranty application rejected) i've been told that they withdrew all those benefits last year! the non-uk telephone operator in customer services could only tell me that a leaflet was issued last year which I would have received. If I had received it then I would have known about the ...
weesmiley81's full review | 98 words