Written on: 14/02/2013 by jennygw
Worst experience I have ever had at a cinema. Their web site was misleading and when I arrived they weren't even showing the 3D version of the film I wanted to see. I elected to see the 2D version instead, bad mistake.
The sound system is awful. I could hardly hear the voices it was so bad,there seemed to be only one speaker for the voices which was a pathetic affair sounding cheap 1980 boombox. Loud humming noises were audible throughout the film.
When I remonstrated with the manager her attitude was that the customer is always wrong. I got told tough luck, it was all my fault. There was no attempt at empathy, let alone an apology.
There were only 5 other people watching the film, the place was deserted, and little surprise!
The other staff, I must say, were extremely friendly and helpful. I can only hope they will train the manager how to deal with customers in a more professional manner.