Written on: 21/03/2013
I visited on a quiet Monday evening Richmond Odeon,the best day when you want to watch a movie in peace.
What seemed to me out of place was that the team member - young bald boy, behaved as it not should be in the work place. I have heard for a long time him arguing with someone-guest maybe or maybe colleague.
Remember how he had treated person on the other side of the counter, using vulgar words, very loud, with no respect to human being.
I waited 15 minutes for my wife, and even when we went through, they still argued. This situation has not belonged to a pleasant and certainly not as an employee should behave and also his untidy appearance-beard-in place where they serve food, distasteful
-customer service by not respecting workplace arrogant spoiled kids.
Little advice to management: pay attention to how your employee treats customers, team member represents you and Odeon.
" Usually enjoy visits but today was very disappointing " Read More
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