Not What I Thought I Was Ordering

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Smith0987654321's review of Park Christmas Savings www.parkcatalogue.net

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Park Christmas Savings www.parkcatalogue.net

“Not What I Thought I Was Ordering”

Written on: 07/12/2012 by Smith0987654321 (1 review written)

I ordered a Christmas Hamper of frozen meat from Park. It was delevered this morning, it came with a list of what was in the box, and everything was there, however it wasnt what I thought i was ordering. I believed I was ordering whole chickens, whole legs of lamb and chops and steaks of various meat. What actually arrived was pre-packed portions of cheap, bad cuts of meat, all very fatty or mostly bone, no whole chickens in sight. As for the lamb I was under the impression I was receiving, there was a small leg, cut in half - posing as two joints. The beef joints that did come were small and very fatty, the gammon doesnt look particularly appetising and it all looks very cheap and un-appealing. If I had physically seen the hamper before I had ordered, or even better - an acurate representaion of what I was buying, then there was no way I would have proceeded with my order. I called the customer helpline, whereupon I was greeted by 'Shirley', a rather unhelpful lady who appeared to have better things to do than help me out, who told me there was nothing she or anyone could do about it. I told her that I was extremely unhappy and that I would not eat any of the food I had been sent. She didnt seem to want to help me out or tell me why I wasnt fully informed of the hampers contents, and then she rushed a very unfriendly goodbye and I was hung up on. I am extremely upset that not only were Park very unhelpful, but now I have a freezer of meat that I will not eat, and I have paid and lost a lot of money from it too, right on top of Christmas.

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Ed-The-Elf's Response to Smith0987654321's Review

Written on: 05/12/2013

We just got our Park Hamper... and it is like the cheapest of the cheap farmfoods frozen food, the joints are smaller than we thought, the packs of chops, look like the would dry out when cooked they are so thin, nothing to excite us about having our Christmas dinner, in fact my wife was so upset, that I have said we will go get some more shopping, to make sure our Christmas meal, feel like a treat and not something scrooge, would serve... really People our cost, £230.... I took the list of stuff to out local butcher, a few sample.. he said he could do the same for around £140, and point out he does a christmas savings card. he showed me a hamper he was about to deliver, that cost £150... it was twice the amount i had got from parks... and he had added a bottle of wine, a Christmas card, and Christmas cake.

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