Shoddy Customer Service

“Shoddy Customer Service”

Written on: 23/07/2012 by Parthurnax (1 review written)

This company helped me out at short notice with our corporate hampers during Christmas 2011. However, the customer service side of the business for items not delivered and requiring a refund is more than a little disappointing. I have been waiting 7 months for a refund of £57 which they tell me takes longer to process because it's over one month old. Despite the fact I received an email from them in January stating it would be refunded in the next few days. They've now stopped replying to my requests for an update and have told me to contact the bank to try and sort it myself. Unfortunately this is not possible as it wasn't ordered on my card. Overall, the service was generally good - but the attitude of their customer services team have made me determined to never use them again - for the sake of £57! They've lost out on a lot of money for orders this year - that's for sure!