Absolutely awful service

“Absolutely awful service”

Written on: 25/07/2012 by VIsabel (2 reviews written)

Please do not order from this web site. I wish I had checked these reviews before ordering. I placed my order with Teddywear UK on the 12th May. I had read their shipping details and new that if items were on sale international deliveries would take up to 21 days. On the 1st June I sent an e-mail to see if they could give me approximate delivery date..the e-mail stated 5/7 working days. On the 20th June I sent them another e-mail and they advised quote 'It has been shipped on 31st May...We do ask customer to allow 14 working days for sale goods to be shipped'????On the 27th June I e-mailed again and this is their response ' I am pleased to report that your parcel should now reach you without further ado...it has been stuck in customs bizarrely (uk side, I think)'....I finally received parcel on the 5th of July BUT GUESS WHAT it was missing an item!!!today is the 26th July and even though I have e-mailed I have received no response.......PLEASE, PLEASE do not order from this web site.