A Good Shop With Plenty of Room & Need for Improvement

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★★★☆☆
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  • Quality of service

  • Layout of shop

  • Value For Money

Shopaholic666's review of Superdrug www.superdrug.co.uk

★★★★☆

“A Good Shop With Plenty of Room and Need for Improvement”

Written on: 29/07/2014 by Shopaholic666 (7 reviews written)

Superdrug is a very useful place to buy things from. Often cheaper than its counterpart Boots and also with a pharmacy, Superdrug has many great deals, offers and lower prices on most things.

The customer service in this shop is not good. Employees are always lazy, bored and sometimes very rude. They clearly do not want to be there and do not enjoy working there. Many times I have gone in and a huge queue has formed with only one person on the tills, by the time they bother to call for someone else and the person walks over as slowly as possible, it's out the door. They are slow to serve even when you say you're in a rush, they are unhelpful and under trained.

The stock levels in the store are very poor. One time I saw a woman stocking one of the makeup blocks and asked her for one of the eyeliners, she turned around and snarled at me like a rabid wild dog that I couldn't have one and I needed to get out of the store. I was shocked and left. I have asked employees where things are at other times and they have shrugged, yawned, said they didn't know or sent me to the wrong place or have even given me the wrong thing. I asked for false lashes, got sent to hair dye. The people they hire are not very nice in most cases.

The store itself is good despite the fact it is often messy, many shelves are empty or things are in odd places. However it is a good place to shop in for the prices, deals and comfort of the store.

  • Makeup, bath supplies, sanitary pads, baby wipes, false lashes, hair dye, sprays

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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