Appalling customer service leaving lives at risk

Pharmacy2U www.pharmacy2u.co.uk
★★★★☆
3.9
From 466 reviews
77.0% of users recommend this

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Mckenziex218's review of Pharmacy2U www.pharmacy2u.co.uk

“Appalling customer service leaving lives at risk”

★☆☆☆☆

written by Mckenziex218 on 21/12/2015

After waiting 8 days for a prescription my Dr had sent off I spent 3 hours on the phone to "customer services", being cut off 3 times. When I finally got through to a very miserable operator, he informed me that "oh it's in a massive backlog and won't get to you until 11th January. When I explained that I run out tomorrow and risk seizures discontinuing the medication he just said "you'll have to contact your surgery", which I already had and they had told me to contact the pharmacy. Hopeless! Had to take a day off work and spend hours waiting I. The phone or at the Drs. Still no prescription ! Ridiculous and disorganised service with very poor communication. Don't put your life in these peoples' hands!!!

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