written by Peanut02 on 06/10/2016
Today me and my husband went into LUSH at Lakeside, Thurrock to buy our daughter a birthday present. The staff were very helpful and informative, they answered all our questions about the products and were really friendly, we didn't feel rushed at all, we was able to buy the perfect present for her thanks to the help and advice from the team at LUSH. An excellent shopping experience , 100% customer service satisfaction and value for money on the goods that we purchased.
written by 327Mead on 21/10/2014
Hello! gfedgak interesting gfedgak site! I'm really like it! Very, very gfedgak good!
written by JackieB74 on 22/05/2014
Having had a huge breakout at the beginning of the year I have looked everywhere for products to suit my skin, then I stubbled across this cleaner. Having changed my diet and taking better of myself,I my skin wasn't looking very happy. After going into the shop for a gift, I started talking to a member of staff who seemed very knowledgable about skin problems. Anyway I had a sample given to me and and I am amazed at how quick it worked. I didn't use it straight away as I was worried I would react to it but now just the opposite. Great cleanser and I wouldn't have come across it if the lady hadn't asked me if I needed some help.
written by gus22m on 04/03/2014
One of the best hair company's I have had the pleasure of dealing with, great people, great telephone manor and even better value for money.
written by on 20/09/2013
Hello! fgggbdb interesting fgggbdb site! I'm really like it! Very, very fgggbdb good!
written by on 20/09/2013
Hello! gdbafea interesting gdbafea site! I'm really like it! Very, very gdbafea good!
written by peevedisanunderstatement on 28/05/2013
It seems Lush just can't get a handle on what's going wrong in their stores. I actually worked for the company during the christmas period a couple of years ago - so i know how it works from within and its a shame to see nothing has changed. The staff are overzealous - that seems a pretty common complaint. I always say i know the products or that 'i used to work here' as soon as they jump on me. Sometimes a bit of conversation is nice but there's always a hint of desperation - and when you look at the prices you can see why. Lush will always have a cult following but i for one won't spend £25 on shower 'conditioner' out of principle. The products don't work that well for starters and there always seems to be a sense of superiority about the place, like their the best value and most 'fun.' Well, there are cheaper natural alternatives out there and i'm sorry but i'm just one of those people who doesn't need to turn getting clean into an event by using shower gel in jelly form or rubbing nice smelling playdoh into my hair. Some of the products really are innovative but collectively it all comes across a bit...juvenile and patronizing. And to think that masses of people are paying for it too...madness really.
written by blueberrypie on 06/05/2013
I love the uniqueness of Lush's products and have been using them since way back when they were Cosmetics to Go. No-where else on the high street can you get scents and natural products like the ones they produce. yes, they're not cheap but, you're paying for the expertise and the fact that it's all British made. I was in Lush Brighton a couple of weeks ago and, I have to say, the guy who served me was one of the nicest people - EVER! I had picked up a bubble bar and a bit had fallen off it and he pointed it out to me and went and got another one for me. We then got in to a conversation about the different Lush scents and he was just so nice and genuinely friendly and obviously knew and loved the products. I always leave a Lush shop feeling happy - keep it up Lush!
written by sprinkles606 on 15/04/2013
I have used lush for about 10 years and still love that smell every time I walk past. The staff are always great very pleasant and quirky which is nice to see. Yes they grab you as soon as you walk in, yes they have sales targets like anywhere, but I have never found them pushy as I'm very direct as to whether I need help or not and If I say no they walk away but most of the time I chat to them for ages about products anyway! The only issues I have are the fact that many really good products have now gone and are not even online anymore : ( and for a company supposedly leading the fight on safe cosmetics they still use SLS,synthetic perfume and parabens among other nasties, shame! I for one would use way more products if they didn't and in fact used to use many of them but have found I'm allergic to SLS and lavender oil so had to stop. doh!
written by on 15/03/2013
Hello! kkgeecd interesting kkgeecd site! I'm really like it! Very, very kkgeecd good!
written by on 15/03/2013
Hello! bcabffd interesting bcabffd site! I'm really like it! Very, very bcabffd good!
written by on 15/03/2013
Hello! feagkgk interesting feagkgk site! I'm really like it! Very, very feagkgk good!
written by on 15/03/2013
Hello! eedgafe interesting eedgafe site! I'm really like it! Very, very eedgafe good!
written by on 30/12/2012
The staff are just too pushy. I only shop online now because of the way staff hound you the second you walk through the door, telling you to test all these different products and hard selling things even if you say no or you're just browsing. It's a shame, as it's a great shop with many fantastic products, ruined by over zealous staff (who to be fair, are probably told to be this way). Regardless, it's intimidating when all you want to do is browse in peace and choose for yourself!!
written by hclaired on 05/09/2012
Lush are really bringing fresh to the high street! These shops are easy to find, just follow your nose! The smell of the inside of the store may be overwhelming to some. On the good side, I love the idea of knowing who created my fresh products, and the fact that the majority of preservatives/chemical junk ordinarily found in beauty products are not present in Lush products, bar the odd preservative. Their environmental ethos is great too. I like being encouraged to re-use and return my packaging. You will receive a personal service in the Lush shop, staff are very happy to help and there are usually a couple of team members on the shop floor. On the downside, prices are slightly higher than average but this is expected given the nature of the products. It will depend if you think they're worth paying for, which is a personal experience. I do find the shops a little hard to navigate especially when busy!
written by weenuttynic56 on 14/05/2008
When entering any lush shop you are greeted with a beautiful smell. All products smell delicious and all do wonderful things for each part of your body. Staff tend to smother you as soon as you are in the door and some products containing glitter are overpowering for instance the glitter bath bomb...you don't expect the glitter to go all over the bath and take days to clean Over all good products, great smells and a lovely present to give to someone
written by djeva1 on 06/01/2007
It is a unique beauty shop, selling a wide range of soaps, body scrubs, ballistic balls and balms; all of good quality and hand made, using only natural ingredients, but unfortunately at a rather high price, but occasionally it is nice to buy as a gift or just to treat yourself at bath time. Whenever you enter a Lush shop, you become overpowered by the lovely smells from the products on offer. There are many huge soap cakes on display, each containing unusual combinations of ingredients. My favourite soaps are the 'Honey I Washed The Kids' (a soap which contains honey & beeswax, and it smells very yummy), 'Extra Virgin Olive Oil' (also contains some olives and leaves), and the 'Seaweed'(contains seaweeds and sea salts). But for 100g, it costs between £2 to £3, which is a little expensive, but nice as a treat.
I also love the 'Ballistic balls', which make bath time fun. They cost around £2 to £4 per ball. They're fizzy bath salt balls, which come in all different colours and scents; plus some contain glitter or dried flower petals, and they make excellent gifts.
Whenever I am in a Lush shop, I cannot help myself by picking up every tester product and smelling it, and by the time I leave the shop, I have glitter on my face.
I have always found the staff to be very cheerful and helpful when making a choice, and I would recommend Lush to anyone who wants either a gift idea or a bath time treat.
written by sandemp on 19/12/2005
Lush
I remember the feeling of excitement that I used to get as a teen on a Saturday morning, as I would count my hard earned cash (yes even as a teen I earned my money), get the bus and head into town to browse the newest products in the Body Shop. I loved that place, from the wonderful variety of different bubbles I could buy (in all manner of exotic flavours) to the fact that it had an environmentally friendly policy; it was THE place to buy your toiletries. As I grew a little older, that love affair began to wane, all the products seem to get a bit samey, and the prices began to feel over the top. After all Boots had started to release their Naturals collection, which offered almost identical products at slightly cheaper prices. I've missed those feelings I got from browsing the Body Shop, and have been searching for something to fill the void. Now I need look no more, that void is well and truly filled, after have read countless reviews about Lush products, I've finally managed to visit one of their branches and it took me straight back to my teen hood (like childhood but a bit older)
---The Company---
Those of you who, like me, are (or were) fans of the Body shop policies of using natural ingredients, minimal packaging and not using animal testing will be pleased to know that Lush follows the same policies, only they take it a little bit further. All the products are suitable for vegetarians, and many are suitable for vegans, nothing has been tested on animals and many of the ingredients are fresh (e.g. they use real mashed bananas in one product). If, like me, you had begun to feel that The Body Shop have begun to over package their products, then you'll be pleased to know that the packaging in Lush is far more minimal then The Body Shop ever was. Soaps are wrapped in greaseproof paper, bubble bars and ballistics (I'll tell you more about these later) have no wrapping at all (although you can put them in little plastic bags) and there are no carrier bags, these are replaced with paper bags (far more environmentally friendly).
---The Shop---
Although there are shops dotted all over the world, the particular branch I went to is located in Lakeside shopping centre, Thurrock (which is the closest to me, but still sadly a 30 minute train journey away). Although I'm assuming that all the shops follow a similar layout, I know full well, that no two will be identical in either size or layout, so from now on I'll be focussing on this one particular branch.
The shop, itself, was a lot smaller than I expected, but reasonable well laid out, with just enough room to manoeuvre a smaller buggy or wheelchair. Floor space was uncluttered, and the majority of the products displayed at a height that meant inquisitive little hands couldn't quite reach. The thing that was really noticeable, however, was the smell. Before I'd even got close to the entrance, the most glorious spicy/floral/fruit scent hit me. Now while I loved the smell, I will admit it was a little heady and my husband commented that it absolutely stunk. As we went to enter the door, we were completely enveloped in the aroma, so much so that it took my husband three attempts to get in (but he did finally make it).
Once I'd finally managed to drag him in (almost kicking and screaming) it was time to look at some of the goods on display. Everywhere I looked was a riot of colour, with the various soaps, bubble bars and bath ballistics displayed in a way that reminds me of an old-fashioned market stall. Rather than being grouped according to flavour (ok scent), the different types of products were placed together, along with bowls of water. I couldn't help but wonder what these bowls were for, so I asked, and discovered they were so some of the products could be tested or demonstrated.
---The Products---
Now I'm not going to tell you about every single product they sell (if you really want to know then check out their website), because I haven't tried them all (it was my first visit). But there is everything the girly girl, or environmentally conscious body care consumer could want. There are bubble bars, which are basically solid bubble bath and approximately £2 each. Hang on, isn't that a bit expensive for bubble bath, well no not really. I've been known to pay out £5 or more for bubbles, and the bottle has only lasted for 5 or 6 baths (I like lots of bubbles in my bath). Even with water that's harder than nails, I get masses of bubbles from just 1/3 of a bar, and as a plus the scent is wonderful and lasts not only through a whole bath of an hour, but I can still smell it on my wonderfully soft skin the next morning. This actually makes it exceptional value for money, think about it. Yes it's more expensive than say imperial leather, but it's far better value than those Body Shop bottles. There are a huge number of different bars to choose from, ranging from ones that smell of sweets (my favourites) to flowery concoctions.
I'm not completely convinced as the value for money of the bath ballistics, which are basically extra special bath bombs. Yes I like the fact that they are filled to the brim with essential oils (which can be very expensive), and often have little surprises in them, but even I baulk at the thought of spending over £2 on one bath. Saying that as an extra special treat, then yes they worth spending a little extra on, of course you could do what I've done and break them in two (takes a bit of effort) and have two luxurious baths for your money. As with the bubbles there are a huge number of different balls to choose from, some with scents I love and some that I'm not keen on, it's just a matter of sniffing and finding one you like.
The above are the only products I've tried so far, but there are many other ranges. I'm hoping Santa is going to bring me a selection of their soaps. This is partly because I have a collection of scented soaps already, but mostly because they look so glorious. Each different soap is displayed in a huge cake, with pieces cut off and wrapped in paper. As it is sold by weight you can easily choose a piece that suits your budget, it's almost like a deli counter for soaps. I can't really comment on whether the soaps are worth the cost, they do smell (and look) gorgeous, but I just don't know how long they'll last. Actually thinking about it, Body shop soaps are actually a similar price and they don't look or smell nearly as nice.
Other products include shower jellies (they look and smell like real jelly), solid shampoos and conditioners, solid deodorants, hair colour (henna), face packs and creams, gift packs and countless other beauty products. Even you gents aren't completely excluded; there are shaving products and face creams formulated just for you.
---The staff---
I found the staff to be exceptionally helpful especially considering I visited in the run up to Christmas and the shop was quite busy. They took the time to explain how to use the products I had bought, and even explained that I didn't need to use the whole bubble bar in one go. As a little extra they even popped a free bath ballistic into my bag, I was very impressed, I have never received that level of service in The Body Shop, even though I was (at one point) one of their most regular customers. While they encouraged me to handle and sniff the different delights, there was no pressure to buy; even my husband was impressed with their friendliness and the level of service.
---Final words---
Sorry Body Shop, you have lost me forever, Lush is everything you used to be and more. With the large range of products there is always going to be something new for me to try and while some of them may cost more than the inferior High Street imitations, nothing is expensive. You do get what you pay for, and I am willing to pay more for quality (naturalness) of ingredients used in Lush products. Of course there is also a Lush website, where I can get the goods delivered to my door (at a price), but there's nothing quite like going into a shop, having a good sniff and then choosing a favourite.
So am I recommending this shop? Yes, if you love the Body Shop, then you'll find Lush even better, I just wish there were a few more branches, or at least one a bit closer to me, so that I could indulge my love of all things bubbly and smelly on a more regular basis.
written by Kelly1026 on 17/09/2005
I love Lush! The products are mostly natural and smells so sexy (even if it doesn't smell so great in the shop, I can guarantee that they smell amazing once you get home). Although they don't do sales like other chemists do, all are brilliant value-for-money. Aside the divine ingredients and cute shapes, they really works. The shop grows on me now and I would like to say that it is my favourite cosmetics shop of all!
written by Belle16 on 15/09/2004
Lush shops smells gorgeous and they have loads of fantastic products...especially the choccie lip balm!!
Prices aren't too bad either considering the cosmetics are such good quality.
Written on: 15/01/2005
Some more details about the products they have and price range would be more helpful.
Written on: 20/12/2005
Jason:
<br>
<br>this review seems to cover a lot more
<br>www.reviewcentre.com/review180152.html
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers
Daneee69's Response to sandemp's Review
Written on: 20/12/2005
Where do you stand on solid shampoos?
<br>
<br>I couldn’t believe there was such a thing! I was having a shower and used my house-mates <em>soap</em>.
<br>She dropped me a mail later in the day giving me a bo**ocking, saying I’d snapped her shampoo, to which I replied I haven’t wash my hair today! - It took about 5 minutes of email tennis before I realised.
<br>
<br>I thought we progressed away from soap in the form of shower gels, reverting shampoos back to soap is just a crazy idea.
<br>
<br>whats wrong with Vosene shampoo and coal tar soap!
<br>
<br>and yes i am a male :)