written by on 28/11/2016
I ordered online, big mistake H&B use Hermes as couriers and they must be the worst delivery company in the UK in my opinion. Hermes failed to deliver on the day they said they would and lied by saying they failed to deliver even though I was in all day. Got nowhere via H&B customer service, it was like talking to an alien, or maybe it is just H&B bad service policy. Still haven't got my goods as I write this, thankfully I paid with paypal and after 12 days I will contact them for a refund.
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