The customer service is horrific

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Holland and Barrett
★★☆☆☆
2.0
From 120 reviews
27.0% of users recommend this

  • Quality of service

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  • Value For Money

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Guest's review of Holland and Barrett

“The customer service is horrific”

★☆☆☆☆

written by on 21/05/2013

I made another order with HB. It usually takes few days (three at max) to get it delivered. By the end of the 6th day I started to get nervous and suspicious about my parcel. Apparently the delivery man left my parcel unattended in our front yard. When we called customer service and explained the situation they were transferring us from one to another. They even dared to hung up on us few times. Then a lady from CST called me and informed me that I have to write a declaration form about lost parcel. I've done it few minutes later. Four days have passed since my letter to her and nobody have bothered to answer. So I called them today asking what is the situation etc. And you know what... This lady is on leave and nobody else is aware of what's going on. When I asked how long it will take to resolve I was simply given an answer that nobody knows, it varies. They just don't care. They don't bother about our/customers' opinion and feedback. If they did they would have replaced my order already or at least clarified the situation. Shame on you HB.

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Jordanflude's Comment

Written on: 25/07/2013

I know how your feeling I've been waiting 5 days for my parcel to come and when I phoned them my order receipt number isn't even recognised even though it says in my order history processing new order it's a complete joke, I'm surprised holland and barret havnt gone bankrupt.

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Barbsh's Comment

Written on: 06/08/2013

I ordered a few things o line to help. Increase milk supply. For my baby after a c section as I could not drive to the store myself after 9 days of waiting and speaking to their customer service. Every other day after day 3 and getting different stories I was finally told on day ten that the parcel was lost and I would have to wait another 4 days for the order to be delivered. Wishing I hadn't bothered its soo annoying no one gives you a straight answer or seems bothered to help even though I had phoned several times they all said as. This is your first time to contact. Us as if they. Had no record of my complaint or order. Very very poor poor. Customer care never again will I use Holland and barrette

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